Reachout Wireless
Complaint 174640 Details
- Date Occurred: 11/03/2014
- Reported Damages: $10.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Every other month I am told that I am out of minutes. But I know I have minutes. I also know I have texts still to use. But I suddenly get a message that I can't send or receive texts because of 'insufficient funds'. When I login and try to see my call history the system says "no history available". I have called customer service again and again. Today I spent almost an hour in a live chat with someone who kept saying 'just one moment'. Then I asked for someone to call me like a supervisor. Someone did call who had such a strong Indian accent that I could barely understand him. He told me that there was no way for me to ever know whether I had used 100 texts or my 250 texts in one month. Really?! Then I have to add more money to use my phone which is suppose to be free (actually $2.50/mth for low income seniors). Since no one ever can answer me why I know I have time (like Wed. it says I have 30 min left when I make a call so I hang up to save minutes. then Thurs. it says I have no minutes) but am continually told I do not.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 10.00
- sparkybalboa SBID #016692135f
- Posted 11/03/2014
Comments
- ReachOut SBID #3488b92c5d
- Posted 11/30/2014
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Dear sparkybalboa,
We understand that you are frustrated with your service and would like to help you through your difficulties. If you email us at [email protected], our customer service team will work with you to resolve your concerns so you can continue to use your phone without worrying about your minutes.
Thank you,
ReachOut Wireless Customer Compliance Team -
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Company Statistics
- Complaint Against Reachout Wireless
- Complaints Filed: 71
- Reported Damages: $7,563.94
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.