Total Merchant Services
Complaint 174466 Details

  • Date Occurred: 10/26/2014
  • Reported Damages: $3,200.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I started using Total merchant services 1 year ago and wasn't doing very many credit card transactionsa few a month for about $500.00 per month. This week I had some larger transactions go through totaling about $3,200.00. The turn over is supposed to be 24-48 hours. After 4 days(incl SATURDAY AND SUNDAY) I had not received my money. I called to question why I had not received it in my acct. I was told they put a "reserve" (i still don't know what that means) on my acct, and the funds wont be available for another 24-48 hours. I was upset as i need this money for projects and to pay employees etc... After another 48 hours, the funds were not in my acct. again I called and was told it would be 3 more days. I asked to speak to a manager. I was sent to a voice mail . I left a message and was not called back. I called about 5 times and spoke to 5 different reps and the same thing kept happening. I was patient with the customer service reps, until I got a bitchy Woman that set me off. They think my money is theirs to give to me at their disposal. THIS IS MY MONEY! Its been 7 days with no funds. I don't know what I can do other than complain. The funny thing is that I got billed $152.00 for the money I that have not received. I am reading that a 200.00 cancellation fee will be charged when I was told no cancellation fee and I could cancel at any time. But I will gladly pay that money to get rid of this company. don't do business with them you will regret it as i do.

  • Seeking Resolution: I'm Looking for a Change in Their Business Practice

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Business Profile Summary

  • Total Merchant Services logo

Company Statistics

  • Complaint Against Total Merchant Services
  • Complaints Filed: 7
  • Reported Damages: $55,613.95
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