Complaint 174453 Details

  • Date Occurred: 09/06/2014
  • Reported Damages: $145.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I have placed my order and pay money. Several days after that I was informed that the parcel was dispatched and delivered by Chinesse postal service. That email was i Chinesse what was very strange to me. As the website faces as selling the originals, I thought the sellers are from Spain. That was the reason I was very surprised they sent goods from Spain to Central Europe through China. I wrote to the customer support if they are sure they sent the parcel to the right destination and they answered they are. After two weeks I received the parcel. When I saw it I was sure that something is wrong. The parcel was sent from China, was poorly wraped, boots were in damage box, also smell chemical and they were fake. I also got different shoes from those I have ordered (different colour and shape). I immediately complained to customer service to Lucy who presented herself as my point of contact. She tried to make the feeling everything is ok. She asked me to take a picture of that shoes and describe what I consider to be a fake on them. I wrote her that I recognize fake of Camper shoes on the first sight. Then she admited it was fake and she promised to refund money within 3-5 days after they receive the tracking number of a parcel. I have sent it to the address which was on the parcel I have received. The parcel came back to me in two weeks because of insufficient address. No money was refund. The seller does not communicate. I have claimed the payment in my bank and now I am waiting for the results. I also let the Camper company knew about these fake websites. (I am sorry for my English, I am not a native speaker)

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 145.00

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Business Profile Summary

  • CamperShoesMall logo

Company Statistics

  • Complaint Against CamperShoesMall
  • Complaints Filed: 10
  • Reported Damages: $1,064.68
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