Kirby Vaccumn Cleaner Salesman
Complaint 173302 Details

  • Date Occurred: 10/30/2014
  • Reported Damages: $0.00
  • Location: Peoria Arizona

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

A woman named Channel with the Kirby Company called to ask about carpet cleaning and I said I just had them done and she said that was alright...would it be OK to do a survey about their equipment...with the salesman that would be coming by 4pmk to 5pm for our time they would give a Black and Decker Food Processor for a free gift.........they came by and did the carpets in the Casita and we did the survey and was suppose to receive a Black and Decker Food processor for our time and doing the survey....we had to go to dinner at 5:30pm....we had to leave and the guy doing the carpet demonstration was finished and we left him to wait for the manager to pick him up....we left him a chair so he was a bit more comfortable..and he said he would leave the food processor in the courtyard and close the gate...all other doors in the house were locked....nothing was taken that we have noticed.....what a rotten company to have not left the food processor....they knew we were not going to buy the product and totally lied to us about the food processor.......What they have done was not to not trust any phone sales ...they also were gaining points for a trip to Hawaii....what a farce......will never purchase a Kirby vacumn now or ever.......

  • Seeking Resolution: Other
  • I want them to do what they promised, a free Black and Decker food processor...I lived up to my commitment but they have not....also an apology is in order.....they want people to trust them...but how can we ever again trust anyone???

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Comments

  • TheKirbyCompany1914
  • TheKirbyCompany1914 SBID #ec6a8a5d98
  • Posted 11/19/2014
  • Dear Ozziedog,

    Thanks for your comment. The Kirby Company appreciates when consumers post about their experiences with independent distributors of our products so we can investigate any concerns.

    As a matter of information, The Kirby Company manufactures high-quality cleaning systems, which it sells to independently owned and operated businesses or distributorships. These distributorships then sell the cleaning systems to consumer end-users. As such, the relationship between The Kirby Company and its distributorships is that of vendor/vendee.

    Since The Kirby Company has over 500 distributorships nationwide, we don’t know which distributorship neglected to provide you with the food processor. Please give our Customer Relations Department a call at 800-494-8586, Monday – Friday, 8:00 am to 5:00 pm, EST, so we can discuss this matter with you. Our hope is that you provide us with additional information that will enable us to determine the distributorship involved.

    Thanks again for writing. We look forward to hearing from you.

    Customer Relations
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Business Profile Summary

  • Kirby Vacuum Cleaners logo

Company Statistics

  • Complaint Against Kirby Vacuum Cleaners
  • Complaints Filed: 22
  • Reported Damages: $35,022.84
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