FondScents
Complaint 170965 Details

I received a deal through Groupon stating that I could get a free bottle of FondScents if I only paid for the shipping and they provided a link to the website where as directed I put in my information. No where did I see that I would be charged for the fragrance after 10 days. My loss is $95.00...

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I "won" a bottle of cologne being charged shipping & handling only on my credit card. A week later a charge of $49.99 was withdrawn from my account....

I called them and sent email:

How could you say i won something and tell me the only charge is shipping and handling, in all i never won anything! Pretty much false advertising and Fraud!

Please send me a confirmation number of all cancellation!

I have an charges of ($49 and $95) from you all on my credit cards not sure why, in which I do not agree with any of these charges!

Please delete my name and all of my credit cards account numbers from your database!

Asap!
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From: Customer Support <[email protected]>
To: ME
Sent: Wednesday, October 24, 2012 10:59 AM
Subject: Re: Would like a refund or credit to my account!

Dear Customer,

You were charged $95 because you did not cancel your Fond Scent trial within the allotted 14 day grace period.

You have 14 days from the day you order the risk free trial to realize if this product works for you. If not, simply call or email us and you will not be billed for the product. The trial offer is designed to display the quality and effectiveness of the Fond Scent fragrance line. This gives you the opportunity to try this remarkable program risk free for $0 plus shipping and handling so you can come to a decision for yourself if this is the right product for you. There is a 100% money back guarantee if you email or call within 14 days from placing your trial order. However, there are no refunds if you contact us after the trial period has expired as stated clearly in our terms and conditions.

This is explained on the order page, where you placed your credit card info as well as on the terms page.

Please view order page and terms and conditions at: https://www.fondscent.com/order.aspx

Your account is now closed. You will not be billed or shipped anything further.

Joyce Bower
Fond Scent
Billing Department
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On Mon, Oct 22, 2012 at 8:26 AM,
I wrote:
I suppose to had "won" a bottle of cologne being charged shipping & handling
$5.99 only on my credit card. Not that i see a charge of $95.00 on my credit card.

I do not wish to participate in your misleading promotions or want any of your cologne now or in the future!

Thank you,