TrialPay
Complaint 170692 Details
- Date Occurred: 10/03/2014
- Reported Damages: $30.00
- Location: CA
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was checking my bank account information and saw a $30 charge for a company that didn't make any sense to me.
I then searched that merchant name and TrialPay came up - it is not a company I have made any purchases through
I contacted my bank and I first have to go in person to file a charge then they will cancel my debt card and issue a new one before they are able to reverse the charge.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 30.00
- MrsDevlin SBID #bcf24cf0b4
- Posted 10/23/2014
Comments
- TrialPaySupport SBID #0a51e0164e
- Posted 10/24/2014
-
Dear Mrs.Devlin,
Thank you for bringing this matter to our attention, and let me first apologize for the inconvenience that you have experienced.
Given the information you have provided it appears that the charge on your account is due to your Coupons.com 1-Year Subscription. We have now gone ahead and issued a full refund for the $30.00.
Going forward, please note that you can contact our payments support team directly by visiting our payment support site: http://www.trialpay.com/credit-card-charges/ and filling in the above information online. With this information, we can look at your card activity within our system and help answer any questions regarding your transactions.
Once again, I sincerely apologize for the matter, please don't hesitate to contact us if you have any additional questions or concerns.
Regards,
Amanda
TrialPay Customer Support -
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Company Statistics
- Complaint Against TrialPay
- Complaints Filed: 93
- Reported Damages: $7,647.86
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.