Complaint 167057 Details

  • Date Occurred: 10/13/2014
  • Reported Damages: $198.00
  • Location:
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I logged on to liveperson, under the #859325
This company charges per minute for online advice using experts in a field of inquiry. I have paid for the time in which I used an expert’s advice/opinion. However, there was money drawn from my account that did not intend to purchase. Money was taken out for (future)expert advice that I am not going to use. There is a page that automatically checks off a box to retrieve extra money from one’s account. I did not see this already checked off box. 2oo.oo was pulled from my account which I did not wish to give; 200.00 which I will not use for their services. I do not want services, and want my money back.

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  • Carley
  • Carley SBID #c49e865aba
  • Posted 10/22/2014
  • Dear Anonymous,
    From what you have described, it seems as though you are seeing a preauthorization rather than a real charge. You will be able to tell the difference because a preauthorization will appear as a "pending charge". In addition, it will be released within a few days from the end of your session.

    I encourage you to contact LivePerson Customer Support, as they would be more than happy to help explain this matter further.
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Business Profile Summary

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Company Statistics

  • Complaint Against LivePerson
  • Complaints Filed: 7
  • Reported Damages: $27,887.95
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SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.