GuruAid
Complaint 166978 Details

  • Date Occurred: 10/13/2014
  • Reported Damages: $0.00
  • Location: 19 Business Park Drive, Branford, CT
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

My daughter thought she was contacting McAfee after finding a phone number on google. Unfortunately it was Guruaid masquerading as a legitimate company. They took remote control of her laptop and told her there was a virus and asked for subscription or one off payment to fix it after telling her that they would fix it for free. She declined their pushy salesman. After she noticed that her internet explorer and her microsoft word had been deleted including her written work and the novel she had nearly completed. She is devastated after losing all her work and wants to warn people away from Guruaid.

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Comments

  • GuruAid
  • GuruAid SBID #84a64f0e4b
  • Posted 10/30/2014
  • We regret that your Daughter had a bad experience with GuruAid.

    GuruAid endeavors to provide the highest level of service and we would like to take the opportunity to investigate this incident in further detail.
    Further, regarding your concern about the legitimacy of our Company, I would like to inform you that GuruAid is a division of a 30-year old U.S. company (Lester Inc, www.lesterusa.com) based in Branford, CT. We are a leading (one of the top-5 in the world) independent technical support company.

    Every day we handle and successfully resolve thousands of customer inquiries. Check what our customers have to say about us on facebook. These are not canned customer satisfaction comments. We have close to 1,000 odd comments on http://www.facebook.com/GuruAid.Tech.Support
    Also we request you to please provide us with the full name of the person who contacted us and date of the incident so that we could look into this in detail and get back to you with the actions we have taken to improve our services.
    If you wish to reach us directly then feel free to send an email to [email protected]

    Sincerely,
    GuruAid
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Business Profile Summary

  • GuruAid logo

Company Statistics

  • Complaint Against GuruAid
  • Complaints Filed: 61
  • Reported Damages: $64,066.96
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.