CheapoAir
Complaint 164899 Details
- Date Occurred: 10/06/2014
- Reported Damages: $53.00
- Location: United States
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I purchased two airline tickets, one for myself and one for my son. After, when I went to get seat assignments, I discovered that my son's middle name appeared as something like "Svedlovsk." My son's middle name is Averell. I contacted Cheapo Air who insisted I made the mistake - of course, a mother wouldn't know her only child's middle name - and told me I would need to cancel my tickets, at $50 per ticket, and reorder. And, of course, in the 12 hours since I purchased the tickets the ticket price has increased.
This was unacceptable so I contacted a different clerk who admitted this was their "system error." So then I was told I would be charged $53 for cancelling the one ticket, they would sell me the new ticket at the original price and they would credit me the $53 for my inconvenience.
That didn't happen and now they "have no record" of telling me I would be credited the $53 - essentially they are calling me a liar - and are back to insisting I made a mistake on my son's name. I will never use CheapoAir again.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 53.00
- Griffsma SBID #8cd121f53f
- Posted 10/07/2014
Comments
- cheapoair SBID #e7ecedb2c1
- Posted 11/21/2014
- Dear Customer, in order to assit you with the refund, we need your to provide us with the booking number. You can email to our priority customer service team at [email protected]. Place blog in the subject line.
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Company Statistics
- Complaint Against CheapoAir
- Complaints Filed: 51
- Reported Damages: $54,613.47
What is SBID?
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