BidCactus
Complaint 164828 Details

I joined the website known as BidCactus based on an online advertisement which reads: Get a 52" LED HD Television for $33.91! Limit One Per day, Grab Yours Now This ad is very clear, I can go to the site and buy the product for the listed price in the ad. However this is not the case so I have been told by their customer service team. The customer service is rude and clearly does not care about the customers. I have not had a response from the company within approx 5 days! Any correspondence I have received has been unprofessional. What really upsets me is that they have a Better Business Bureau Accreditation logo on the bottom of their website, however they are not even accredited.

Here is my email chain with the company.

Oct 1st

I am very confused. I joined your site based on a advert that stated that I could get a 52" LED HD Television for $33.91. But this is not on the website. Is this a scam? I really just want the TV you advertised.

I have attached the ad in case you wanted to see it.
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Oct 1st

Hi AJ,
I see that you registered for BidCactus via an advertisement. The ad you registered via does not reference a specific TV however, nor id there an ad for BidCactus in the screen shot you provided. We do auction off TVs and you may see them under the "Auctions" tab and the "Category" view. Please call us should you have additional questions.
Thank you
Heather R.
www.bidcactus.com
1-800-243-8711

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Oct 1st

After reviewing your site it is obvious how the site functions however the ad clearly states I can have a 52" HD LED TV. Regardless of a model # the advertisement is clear. If you are saying that your are false advertising or manipulating potential members we have a whole new issue on our hands. It is very simple, their is an item, a cost and a statement "get yours". So let's talk about this more, I am open to have you explain once again. If I don't like the response their are options available to me. BBB, Attorney General, and more. I am confident you will be able to resolve this before it gets to that level.
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Oct 1st

No - I NEVER said that. It seems like that is what you are trying to get me to say.
Thank you
Heather R.
www.bidcactus.com
1-800-243-8711
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Oct 2nd

Heather do you have a valid response? Or should I submit another ticket and hope someone else addresses my concern.

If I don't heard back from you today I will submit my BBB report. Followed by other agencies. So I do hope that you take care of my concern.
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Oct 2

Dear Alejandro,
I have just read the trail of correspondence and would welcome an opportunity to try and resolve your concerns. Please let me know what I can do to better understand your concerns and assist you. Regards, Ken.
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Oct 2nd

Ken, I would really appreciate you helping me. I am so very frustrated with this whole ordeal. I honestly thought the advertisement was valid.

I really just want the 52" LED HD Television advertised. If you would be so kind to sell it to me you would never hear from me again. I just want what is fair. To be honest Ken, due to my frustration I have gone ahead and already submitted a Better Business Bureau report, however I have not yet contacted Scambook and the Attorney General. I will hold off on that for now. Until end of day.

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Oct 3rd

Good morning ken

I have not heard back from you since yesterday. Do you have an update on the situation?
I have not heard back from Heather either, I would appreciate some open communication.
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Oct 4th

Do anyone there have anything to say? I have now submitted a BBB report, and contacted the Attorney General. I am in the process of posting on Scambook. I will be sure to include the fact that you are unwilling to respond and communicate with me.
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Oct 7th

Do you take customer service seriously? I have not heard back from anyone in days. I want to know how I will get the TV you advertised. Please advise me!