Lookup Ltd
Complaint 16239 Details

  • Date Occurred: 08/29/2013
  • Reported Damages: $50.95

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I looked up a vehicle identification number on lookup ltd .com and was charged $1 and the service returned very limited info. Later I was charged $18.95 for a membership fee, and was told that it was because I did not cancel my subscription within seven day's. No where on the site did I see where I had to cancel my subscription. The site was very misleading. I was also charged $32.00 for an overdraft fee because I did not have the $18.95 in my account.

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Comments

  • LookUpLTD
  • LookUpLTD SBID #N/A
  • Posted 09/09/2013
  • Hello there,

    I am the head of customer service for LookUpLTD. I’d first off like to apologize if you had a poor experience. I would like to clarify that we have a vast number of reports to provide to customers and we help thousands every day.

    Banking and credit card regulations require all companies to state charges directly beside where a customer fills out their credit card information. To ensure we adhere to these guidelines, LookUpLTD.com clearly states that after seven days if you do not cancel your membership, you will be charged $18.95 monthly.

    With that said, in order to achieve outstanding customer service which we pride ourselves on, we always offer refunds. An additional service we offer is for the customer to allow a 3 hour extensive search done by a member of our team in order to further investigate results.

    Please reach out to me at [email protected], so I can personally handle this issue and ensure a refund. Please be sure to provide your full name and zip code so I can issue your refund with utmost efficiency.

    I look forward to hearing from you,

    Joanne Berger
    Head of Customer Service
    LookUpLTD.com
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Business Profile Summary

  • Look Up Ltd logo

Company Statistics

  • Complaint Against Look Up Ltd
  • Complaints Filed: 68
  • Reported Damages: $3,556.99
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.