Duofast Transport and National Dealers Transport
Complaint 162047 Details

Duofast transport and National Dealers Transport

I would like to let everyone know what a nightmare of a company duofast transport based
out of Miami Florida. I needed a car transported from North Carolina to Florida. I filled
out a form on a website to get a quote and duofast came back with the best quote. I dealt
with one of their salesman who does not even have a professional e-mail address but was
using a gmail account(read emails below). Upon speaking to this guy I told him that I needed
the car picked up by a certain date and he assured me that it would be picked up and not to
worry.

I made a deposit of 100.00 and everything was good. The original date came and went and duofast
did not pickup the car. When calling duofast back they said to wait a couple days and the car
would be picked up. I was leaving this address where the car was and would not be returning
so I asked them if I could leave the key in the car, they said yes. The second date came and
went. I called them again to ask what was going on and they said they needed an additional
100.00 to pick up the car. So I said, ok, go for it, I'll pay the drive when he gets to me
the additional 100.00. Duofast get me a new date to pickup the car, this date too came and
went. Called them back, asked what was going on, and they said they could have it picked up
same day for an additional 100.00. Feeling the scam going on and not wanting to get deeper
into it. I canceled the deal.

Duofast transport promised to refund my money(read emails below). This is a long drawn out
battle for the refund(basically they played me for a sucker). They said the check was in the
mail. I waited two weeks, no check, called and spoke to a woman named Katie Williams. She
assured me the check was sent out, says she checked and the check got returned because of a
bad address. A big lie on Katie's behalf. Katie then proceeded to say that she had refunded
the original credit card 100.00. Another two months go by and no credit, so now I call and
Katie Williams claims that the merchant she was using, she no longer uses, and that I should
call my bank to dispute the charge. Guess what, the bank says it has been past 60 days and
there is nothing they can do.

You can clearly see in the following emails how they play games and bought themselves time
They lied about a check being in the mail and they lied about the refund on the credit card.