Complaint 161981 Details

  • Date Occurred: 09/13/2014
  • Reported Damages: $0.00
  • Location: I don't know/Internet
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

First thing is the 1st rep. promised me an exact phone like the one I have that is not working. The warranty expired in Aug. 2012. The phone charge port stopped working in Sept.2012. I called just for information and the rep stated I could get a replacement phone, the exact same phone. Based on the fact that I am a valued customer and boostmobile appreciates me. That sounded too good to be true and it was. I waited for 7 days and I got a phone alright. It was a lg102, ancient phone. My phone is a blackberry 9670 with so many functions, and what I was paying for. They continue to charge me blackberry prices, they charge more for the blackberry. I have the shrinkage package. It went down 10 dollars since Aug. 2011. Mind you I have been without a phone two weeks. I talked to another rep. by the way their customer service sucks. Expect to spend so much time on the phone to get nowhere. I occasionally luck up and get a rep if I press the right button. No paying customer should have to go thru that. The next rep promised me that I would get a 30% discount on another phone as long as it is not new and I would stay or come back to their service. I did ask them to cancel my service. Two days later I came back. I had to call sprint to get thru to them to reinstate me. After considering my position. All these companies monopolize the phones. I can't afford a brand new phone. I am on a serious budget. So I decided to consider the rep's offer. At least 30% is better than being without a phone and paying for a brand new one. He also said the offer was good if I decided to come back. I came back in two days. I spoke to a new rep. who said he sees nothing on my record to indicate such a promise. There is no integrity in this company. They all lie, and don't keep their word, and they get away with it. Please help me. I need a phone. I want them to keep their word. Thanks.

  • Seeking Resolution: Other
  • Give me a replacement phone, exactly like they promised, or an equivalent phone with the same specifications as the blackberry 9670. Or they can give me the blackberry 9310 with 30% off.

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Business Profile Summary

  • Boost Mobile logo

Company Statistics

  • Complaint Against Boost Mobile
  • Complaints Filed: 40
  • Reported Damages: $183,275.82
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