NetSize
Complaint 161757 Details
- Date Occurred: 09/28/2014
- Reported Damages: $150.00
- Location: UK
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
NETZIZE has been charging my mobile service provider, Telstra who in turn has added this charge to my bill for ringtones via the service provider Jamster. Jamster has used my mobile number to send SMS messages advertising their ring tones which their say gives them the right to charge TELSTRA.
I was not aware of any subcription made but Jamster insists that this was made via my mobile / number. I have asked for evidense but they only provided details of SMS messages in an Ofiice Excel document which looks like someone has just cooked up behind a desk. No invoice has been provided.
I am now seeking evidense from my service provider (Telstra) for the details / invoice etc for the times and dates these so called down loads were made.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 150.00
- Abdulk SBID #d8582307e9
- Posted 09/27/2014
Comments
- NetsizeConsumerCare SBID #4227e26d7c
- Posted 10/04/2014
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Communication sent to this consumer via email: Tue 2/10/2012 4:11 PM AEST:
Good afternoon Abdul,
We appreciate your two recent emails requesting assistance - we certainly are now aware you have an unresolved complaint involving your Mobile number: 61409622178 and our Customer Jamster [MusicClub] Service operating on Australian Premium Short Code 194000.
We note, and informed Jamster, you are disputing that any messages engaging the Jamster Service were sent from your Mobile phone 61409622178 - we have asked Jamster to check and advise you how their service was engaged.
We have also requested that they consider carefully your Refund Request in the amount of AUD150.00 - they will respond to this in due course.
Please allow them 2-3 business days to respond to both of your requests.
Where you are not satisfied with their response to the above then you are welcome to raise this with your Carrier: Telstra in the first instance or if you have already received a response from Telstra in respect of the above you may approach the TIO [Telecommunications Industry Ombudsman]. The Telecommunications Industry Ombudsman Scheme is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia who have a complaint about their telephone or internet service.
Website www.tio.com.au
Public Contact details
T: 1800 062 058 [Calls to this number are free from a landline but standard mobile call rates will apply from a mobile phone]
F: 1800 630 614
A: Physical: Level 3, 595 Collins Street, Melbourne
Postal: PO Box 276, Collins Street West, VIC 8007
In the meantime you will be aware now that Netsize merely serve as the technical aggregator, who allocate the short code and make it available to clients (content providers). All services and offers are provided, processed and sent by the respective client. Netsize have no influence on those.
If you would like to contact Jamster [Jamba] Australi -
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- NetsizeConsumerCare SBID #4227e26d7c
- Posted 10/04/2014
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If you would like to contact Jamster [Jamba] Australian Helpdesk directly you are welcome to call them on: 1800 024 185.
If you would like to inform yourself on the Service operating on Short Code 194000 - you are also welcome to visit: www.19sms.com.au and enter 194000 - the service information and pricing, along with the Content/Service Provider contact details are provided.
Kindest regards,
Consumer Care Helpdesk Australia -
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Company Statistics
- Complaint Against NetSize
- Complaints Filed: 6
- Reported Damages: $263.20
What is SBID?
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