CoolHandle.com
Complaint 161690 Details
- Date Occurred: 09/10/2014
- Reported Damages: $285.00
- Location: Internet company
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I wanted to purchase a domain name on the internet and the company stated it would be $10.90 per month. I called to cancel the service when they charged me $285.00 with bank fees. It has been over two weeks and no one has contacted me for a refund.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 285.00
- Chad SBID #8b42354744
- Posted 09/27/2014
Comments
- adamatcoolhandle SBID #08b4fdad70
- Posted 09/28/2014
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Hello Chad,
My name is Adam R and I work for coolhandle.com. Typically, refunds can take up to 30 days to be processed per the Terms of Service you agreed to. As a courtesy, we have now terminated this hosting service. We hope you choose us for your hosting needs in the future.
This service was eligible for a refund and we have already issued it to you based on our Refund Policy and Terms of Service. Due to some banks policies and processes, any refund may take up to 5 to 30 business days to appear on your statement . Unfortunately we cannot control how long your bank or financial institution takes to apply the credit back to your account.
To review your refund, please log into the CLIENT AREA > MY INVOICES.
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IMPORTANT NOTICES
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Any corresponding services that are DIRECTLY linked to this main hosting account have also been cancelled; you will no longer be billed for them. Some corresponding service may be, but not limited to, are dedicated Ip address, domain name, SSL certificates, and others. If you need specific information, please contact support or log into your CLIENT AREA.
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We have canceled your account per your request and in accordance with our terms of service.
For our Terms of Service, please visit the following page:
http://www.coolhandle.com/company/legal/terms-of-service/
Please let us know if you have any other questions.
Regards,
Adam R. -
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Company Statistics
- Complaint Against CoolHandle.com
- Complaints Filed: 17
- Reported Damages: $4,802.29
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