Vodafone Malta
Complaint 161335 Details

  • Date Occurred: 09/25/2014
  • Reported Damages: $2,000.00
  • Location: New Zealand
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries


On Tuesday vodafone called to sell me the £120 contract with a free iphone 5.
I am appalled at the service they have provided.They lied saying I was on a $100 contract with Vodafone when I was on $80.
They lied saying they would forward me the contract immediately but 2 days later I have not received it.
They also denied me the offer of £100 a month and pay $199 for the iphone 5 which I have since gathered IS available as I had read online.

The girl who sold me the new contract was asked to call me by Vodafone now 5 times but has not done so. Yesterday she called while I was driving and said she would call back in half an hour so I went home especially but she never called back.

I have today emailed Vodafone the following:

I have been quite happy with vodafone for a year and was about to renew. 2 days ago i got a call with an offer of a free iphone 5 for $120 a month. I asked if I could think about it and call back. I was told no. I asked what I was currently paying per month as I didnt have time to look online as I had to make a decision there and then. I was told £100. This was a lie as I was on $80. I accepted the offer on a lie. Since then I have called vodafone many many times (for each call I actually got through it took on average 6 calls for someone to pick up) I have called vodafone over the last 2 days 30 times. Each time I was told that the girl who made the offer would call me back, she never did. Yesterday she called while I was driving and said she would call back in half an hour. I asked if that was definate and she said yes. I went home especialy but she never called. I also said on the phone that I was not happy accepting a contract I had never seen, so she said it would be emailed to me straight away. 2 days later I still have not seen the contract.
Today I have taken a day off work for stress and have lost money. I am now so sick of vodafone that I have told everyone I know of the problems I have had and am looking to 2degrees who have been really helpful. If I am to stay with vodafone how am i to be compensated? I am happy to now accept $100 a month with a free iphone but otherwise will leave.

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 0.00

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Business Profile Summary

  • Vodafone Malta logo

Company Statistics

  • Complaint Against Vodafone Malta
  • Complaints Filed: 14
  • Reported Damages: $11,409.09
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