Worldwide America Travel
Complaint 161048 Details

I called the listed number, 1-888-779-5550, World Wide America Travel (3346 East, T.C. Jester ,Ste.H-4 Houston, Texas 77018) and inquired about the New York Special Listed. We were informed by sales agent Tony ext 189 that we would receive 3 days / 2 nights in New York for $200.00per person. We were also informed that once this is paid through “Check Only”. We would receive our travel vouchers in the mail. We were informed that once you call to book your trip it would be an additional $49 per person for booking fees. We paid our money on 07/30/12 and received a certified envelope on 8/11/12 containing a promo code (20671215) and telephone number to a Travel Center 1-800-861-7313. I called and were informed that you must pay an additional $49 to activate your special and $19 booking fee, each person. In addition, each person would have to pay an additional $99 or more when you call to book your trip. We were also informed that the promo code expires 5 days from the time you received your certified envelope. We called back to World Wide Travel for reimbursement as we were not informed of the additional fees or the 5 day promo expiration. We were sent to customer service at New World Wide Travel, 1-88400-3957, left a message for the owner, Wayne Williams, and was informed that he responds quicker to email. I emailed Mr. Williams who stated he is a wholesaler who sale to companies like World Wide Travel who opens the deals up to the public. Mr. Williams stated his company offers customer service for World Wide Travel in regards to questions about vacations, booking, etc. However he could not refund our money. It however took 11 days to receive the information in the mail!!!!. We called World Wide Travel again and were given the run around, people were changing their names however had the same voice.