Complaint 160376 Details
- Date Occurred: 09/23/2014
- Reported Damages: $12.99
- Location: 224 Airport Pkwy #300 San Jose CA 95110
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
At 8:01 PM received the following text message:
"AT&T Free Msg: Your subscription purchase was successful. PlayCredits for $12.99 will auto-renew on 10/24/12. Need help? Visit att.com/mobilepurchases"
I never made this purchase, so I followed the link and was eventually able to halt the recurring charges. However, in the first instance when I attempted to halt the charges and also have the initial "purchase" removed I received the following message from the AT&T website:
"We are experiencing a failure. Please try your request again shortly.
About a dozen subsequent attempts got the same result, so I decided to try simply stopping the recurring charges and was successful. I later decided to try to address the initial charge after several hours had passed and received the same error message. I will call At&T in the AM and hopefully that will provide a solution.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 12.99
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Business Profile Summary
- Complaint Against PlayPhone Inc
- Complaints Filed: 3
- Reported Damages: $55.98
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