SpeedDate.com
Complaint 160083 Details

I clicked for a 1 month subscription and they charged me for a year.
Joe · Sep 18 2012, 03:28 PM

Dear Joe,

Congratulations on joining SpeedDate Premium. With your SpeedDate membership, you'll gain access to more features and benefits of SpeedDate including unlimited communication, instant chat, priority status for SpeedDates, and more!


5 Easy Steps to Help You Get Started

Step 1: Complete your "About Me" profile
The more you share, the more attention you'll receive, and the better chance you'll have of finding someone special. It's your first impression make it count.
Complete your profile >>

Step 2: Upload more photos
Your matches want to know the REAL you, both inside and out. The more pictures you post, the more communication you'll receive.
Upload more photos >>

Step 3: Update your match preferences
We want to make sure we can introduce you to the best possible matches. Tell us who you're looking for by adjusting your age and distance settings.
Update your preferences >>

Step 4: Add your IM address
This is the fastest way to get to know SpeedDate members. Get notified instantly when matches come online or express interest in you versus waiting a few days for an email response.
Add your IM >>

Step 5: Download our Mobile App for iPhone
Get SpeedDate on your phone and make sure you never miss an opportunity to meet the person you've been looking for. Don't have an iPhone? Go to m.speeddate.com on your mobile phone.
Download our iPhone app >>

Most importantly, have fun. The best thing about SpeedDate is that you can meet singles now. Either find chemistry or move on. You don't have to waste time emailing long responses or spending money on dates only to find that you aren't compatible in the end.

Subscription Confirmation

Thank you for purchasing a subscription to SpeedDate.com on 09/18/2012.Your payment has been processed 155.40 for your new 12 Month membership. Unless you cancel before the end of the term by calling 1-877-328-3006 Monday through Friday, 7AM until 5PM Pacific Time Zone (GMT-8) (excepting major U.S. holidays) or by logging into your Premium Account and modifying the Account Status within Your Profile's Account Settings, your card will be automatically charged on a recurring basis based on the term you agreed to and at the rate then in effect. Payments for unused portions of a subscription will not be refunded.

Your Confirmation Number: 21052061


They wont answer their phone, and when I emailed them I get this:
Hello Joe,

In the confirmation email you forwarded me I was able to locate your confirmation number. The correct email used to create your profile is [email protected] and not at AOL.

Thank you for the opportunity to clear up any misunderstanding.
Our records indicate that you enrolled in a 12-month Premium Membership subscription and that you were appropriately billed for the length of your selected term. We display the total price of each subscription, below the advertised monthly rate.

While we do not offer full reimbursements for membership purchases, we are extending a one-time courtesy to convert your membership to another term and provide a partial refund for the difference.

Here are your available options:

Retain your 12-month membership at your current subscription rate of $155.40.
Convert your membership to a 12-month plan with 20% discount, which bills at the rate of $124.32.
Convert your membership to a 6-month plan with 20% discount, which bills at the rate of $76.56 semi-annually.
Convert your membership to a 3-month plan, which bills at the rate of $59.85 quarterly.


This is a time sensitive offer, please let us know your preference and respond via email at [email protected].


Sincerely,

Cheri
Customer Loyalty Team
SpeedDate.com

So they steal your money then tell you take 3 months and we will give you back the rest, well then they lock you out of the website and don't refund anything and you cant use the service you paid for.