Comcast
Complaint 157844 Details

In April 2011, I signed up with Comcast for a 2 year contract, in which I was to receive 3 of their services (phone, internet, TV) for $99/month, for 2 years. When I noticed that they started charging me $114/month in May of 2012, I called and spoke to a customer service rep., who was very rude. She stated that my contract said that after the 1st year my rate would go up to $114/month. I explained ,that, no..I had signed up for a 2 year plan @ $99/mth, and she said if I could show them proof of that, they'd consider it. Well, as we all know, Comcast does not send out any "contract" in the first place, so of course I had nothing in writing. When I tried explaining (several times) to her that I was on a 2 year contract for $99, she continued to argue with me. I asked to talk to her supervisor, and she told me it wouldn't matter, and that there was nothing anyone could do for me. Keep in mind, she was terribley rude through our entire conversation. I then told her that I thought that was a terrible way to handle their business, and that I would be changing to another company, she said that if I cancelled my 2 year contract with them, then I'd have to pay fines. Huh? She had just finished telling me that the rates went up for the 2nd year, but that I still had to honor the contract. Unfortunately, I didn't get her name, but I'm sure they tape all calls "for training purposes".