WiMacTel, Inc.
Complaint 157837 Details

  • Date Occurred: 09/14/2014
  • Reported Damages: $26.41
  • Location: Palo Alto, CA

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Another victim of this outrageous scheme. I was staying in a hotel (the Benson) in Portland, OR when my cell phone died. The front desk recommended the pay phones next to the elevators. The text on the phone said 4 minutes for a dollar...if I paid in cash. I had no change so I used my card. Dialed 0, entered my debit card number, and got connected to my wife's cell phone (she was a block away). All automatic--no human operator involved. We spoke less than 3 minutes, probably less than one minute. Two days later I see the charge on my bank account of $26.41. At no point was I informed what the rate would be. I called WiMacTel today to complain, and they told me the rate was $26.41 for up to the first 3 minutes. In what universe is this a reasonable charge??? They condescendingly offered me a 35% refund. I called the hotel to complain--hopefully they will remove those pay phones ASAP. I'll call my bank tomorrow to see if they can block the charge.

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Comments

  • Gary
  • Gary SBID #353a34a7ae
  • Posted 09/20/2014
  • WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.

    Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:

    Validation
    Billing & Collection
    Bad debt
    Live operator staffing (amortized over all calls)
    Credit card processing fees and compliance requirements
    Customer service center

    None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.

    WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.

    It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. You indicated that you were offered a 35% refund which would indicate you have talked with WiMacTel's Customer Service. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns, so I highly recommend you contact our Customer Service Center again and express your ongoing concern.

    Thank you!

    Gary
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Business Profile Summary

  • WiMacTel, Inc. logo

Company Statistics

  • Complaint Against WiMacTel, Inc.
  • Complaints Filed: 246
  • Reported Damages: $1,061,014.09
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