Complaint 155546 Details

  • Date Occurred: 09/01/2014
  • Reported Damages: $500.00
  • Phone Carrier:
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Date of occurrence was 29th of August 2012.

I have had three iPhones from Apple, this is currently my third one. Out of the three iPhones, the first and the third have been faulty.

I find that my phone frequently loses reception and enters SOS mode inside my house and is unable to regain it regardless of where I am (in areas that I know have reception) unless I turn the phone off and back on again. No other phones (iPhone or otherwise) have done this inside my house except this one.

I returned to Apple in an attempt to resolve the issue but was bounced back due to being 9 days out of warrantee. (The warrantee was valid until 20/08/12)

I work in the medical industry where it is important that I have reception and due to the same reason, I was unable to bring my phone to Apple for a period of time because I needed to reset my phone whenever I noticed that it had entered SOS mode and refused to go back.

The apple store staff were immensely unhelpful and unsympathetic of the situation when I did bring the phone in - wanting me to pay 180 dollars for a replacement for a phone which was not broken due to my fault. I explained that I had difficulties in bringing the phone back in a state where it is in SOS mode due to my line of work, but that fell to deaf ears to the genius bar staff as well as management.

I feel that I have been treated unfairly by apple due to the fact that I have had paid good money for my iPhone and that two faulty iPhones out of the three that I have owned is a disgraceful record for poor products.

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Business Profile Summary

  • Apple logo

Company Statistics

  • Complaint Against Apple
  • Complaints Filed: 53
  • Reported Damages: $11,645,711.08
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