An Amazon seller
Complaint 155081 Details

  • Date Occurred: 09/05/2014
  • Reported Damages: $200.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

On the 21st of August 2012 I went on the website to find a player for my records. I selected the Jensen JTA-220 listed at £97.76 plus £48.09 delivery. Total £145.85.
I noted that the product would be shipped from the USA.

When FedEx delivered the item I signed for it but said I would have to check it out. After careful unpacking I discovered that the box and manual had the power supply required to be 120V 60Hz. This is not available in the UK so I could not use it. I contacted the US shippers, Eurofont, who said that I needed a voltage converter. One of the accessories dupplied with the unit was a converter from US 2 pin to UK 3 pin . I chose not to use this as it would not convert the voltage. I was very supprised that this part had been provided as a non-technical person could have used it, plugged in to the wrong power supply and damaged the unit.

I contacted the US shipper several times requesting a refund if the unit was returned but they refused to pay for the return cost. There was no indication in the Amazon Advert that the unit required a 120V supply.

Since that time I have been asked by FedEx to pay £36..67 VAT and handling. I had to make this payment so that I can claim a refund of VAT from HMRC UK.

Total expense £182.52 for something I cannot use. I have also discovered the following facts.

The product is on sale in the USA for around $42.00. The sales invoice which accompanied the shipment stated a price of $38.28 plus a ‘converter’ for $2.00. This converter was not a voltage changer.

The product appears in the Sears online catalog but is NOT available for international shipping. They do quote a UK price at £58.59 but other GBP prices start at £31.58.

So why does Amazon have a list price of £97.96 when this does not include VAT and import costs. Why does this price differ so dramatically from the invoice price of 41 USD(which converts to 25.04 GBP)?

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Business Profile Summary

  • An Amazon seller logo

Company Statistics

  • Complaint Against An Amazon seller
  • Complaints Filed: 1
  • Reported Damages: $200.00
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