At Home Publishing
Complaint 154748 Details

  • Date Occurred: 06/30/2014
  • Reported Damages: $44.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Answered ad for home business opportunity. Had to contact firm after 30 days to get them to send materials. After examination, returned materials for refund as promised in ad. Contacted them through email to demand refund after 2 weeks. They promised I would receive it within 5 business days, but have yet to see it. Once again, I emailed them demanding my refund and they now refuse to respond. Beware these thieves!!!

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Comments

  • Athome
  • Athome SBID #dad0508a97
  • Posted 07/31/2013
  • We process refunds within 72 hours. However allow 4-6 weeks from the time you mail the package back. Please send us your customer/contact information and we can cancel the previous refund check and reissue a new one immediately.

    If you had directly informed us by mail or email, that you did not get your refund check for whatever reason, we would have immediately sent you a replacement.

    However, you chose to contact this 3rd party website, again omitting your customer/contact information and therefore continue to make it impossible for us to resolve this issue.
    Please send us your information, we will then research our database, confirm your address we have on file and the date the check was shipped. We will also send you a replacement immediately. Please allow us to help you vs making it impossible to know who you are.
    Best Wishes

    Customer Service Center
    [email protected]
    At Home Publishing
    701 N Green Valley Parkway #200
    Henderson, NV 89074
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  • Athome
  • Athome SBID #a5c1d1b301
  • Posted 12/20/2013
  • Hello,

    We would like to resolve this issue for you. Have you contacted us regarding your refund request? If not, please email me at [email protected] or you can call me at 760-621-0910. I need your customer information to be able to do a search on our database. If you haven't received your refund check, we will send you a replacement immediately.

    Thank you,
    Carissa
    Customer Service Center
    [email protected]
    At Home Publishing
    701 N Green Valley Parkway #200
    Henderson, NV 89074
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Business Profile Summary

  • At Home Publishing logo

Company Statistics

  • Complaint Against At Home Publishing
  • Complaints Filed: 20
  • Reported Damages: $927.20
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