proactiv solution
Complaint 152900 Details

  • Date Occurred: 08/31/2014
  • Reported Damages: $29.95

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Proactiv: Thank you for your inquiry. Please wait while we connect you with a specialist.
Proactiv: Hello, my name is Lisa. I will be happy to check your order status.
You: Hi Lisa - What I need to do is cancel this order placed last night.

Order:
Date: 08/31/2012
Order Total: $29.95
Card Used: ******
Proactiv: I do apologize, but while your order was entered into our processing system, it is not yet available in our customer service system. It can take 24-72 hours for Customer Service to have access to new accounts. Your order is already being processed for shipment and I cannot cancel it at this time.
You: Can I return it upon receipt?
Proactiv: Certainly you may return your package. We recommend to take your package to your local post office and get a proof of mailing slip to keep for your records. Please hold on to the proof of mailing until you see your refund. Realize it will take 4-6 weeks to process your refund. You will see a credit less the shipping and handling costs.
You: Lisa - I'm going to post this. So please be clear that an order I just placed last night can't be cancelled and I won't be able to get a refund for over one month.
Proactiv: Is there anything else I can assist you with today?
You: Nope. Thanks.
Proactiv: You’re welcome. Please continue to enjoy the Proactiv website and thank you for visiting Proactiv.com. Feel free to chat with us again, or call Customer Service at 1-800-235-6050. We are open 24/7 and are happy to assist you whenever you’re ready.

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Business Profile Summary

  • Proactiv logo

Company Statistics

  • Complaint Against Proactiv
  • Complaints Filed: 31
  • Reported Damages: $20,619.03
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.