IBen Med
Complaint 147687 Details

This company automatically withdrew $447.34 from my 95 year old father's account after calling him on the phone and offering him a subcription to discounted medical prescriptions for 1 year. I found the check draft through his bank account and on this typed check it reads "R Ben (888) 778-0081" along with "TID# 1L6LV15MWA15HDNP" in the memo section. On the signature panel is my father's name typed in it with the words above it that read "NO SIGNATURE REQUIRED - This payment has been authorized by your depositor". I have been calling the number listed since this was discovered on 7/5/12 and I get a company by the name of "3rd Party - A Customer Service Company" who said that IBEN MED called and spoke to my father who gave them his account info but that I would get a refund by the company in 21 days since I was requesting it. Today is now 8/16/12 and I have yet to see the refund in my father's account or via a refund check in the mail. I was told this week that another request will be made (for the 3rd time) and that was all they could do on a weekly basis, once per week. I asked for IBEN MED'S PHONE NUMBER AND WAS TOLD THAT THEY COULD ONLY GIVE ME THEIR ADDRESS: 3106 STATE ROUTE 11, STE 135, MOOERS FORKS, NY 12959. I looked them up online and do not find them listed so far. I WAS TOLD BY THE 3RD PARTY COMPANY THAT PERHAPS I COULD GET MY FATHER'S BANK TO HELP RECOVER THE REFUND. GUESS THAT'S MY NEXT STEP, SEEING THAT IT DOESN'T APPEAR THAT IT'S GOING TO BE REFUNDED BY SIMPLY REQUESTING IT.