Lane Furniture & Furniture Crate Customer Service
Complaint 147137 Details

YOU ARE A LIAR, I NEVER CONTACTED YOU, LANE FURNITURE CONTACTED YOU!

I HAVE SENT ALL OF OUR CORRESPONDENCE TO CALIF CONSUMER AFFAIRS.

R. FISHER

In a message dated 8/15/2012 11:03:18 A.M. Pacific Daylight Time, [email protected] writes:
We have never been contacted by Lane Furniture regarding your order. You emailed Furniture Crate’s customer service department regarding the warranty and the repairs. If you did not purchase this through our company, we cannot issue this warranty. I am sorry but I cannot help you. This will be my last email to you. I recommend that you contact Lane Furniture or the retailer which you purchased the recliner.



Thank you,



Kirsten

Customer Service Agent



US-Mattress.com



t. 1.800.455.1052 x 2273

f. 1.810.229.2388

e. [email protected]









From: (Personal Information Removed) [mailto:(Personal Information Removed)]
Sent: Wednesday, August 15, 2012 1:23 PM
To: [email protected]
Subject: Re: FurnitureCrate Customer Service Inquiry



I INITIALLY CONTACTED LANE FURNITURE, IT WAS LANE FURNITURE THAT CONTACTED YOU, NOT ME.



I RECOMMEND THAT YOU FOLLOWUP WITH LANE BECAUSE IT WAS LANE THAT DUMPED ON YOU, NOT ME.



IN MY FILING WITH CONSUMER AFFAIRS, I INDICATED THAT IT WAS LANE FURNITURE.



DON'T PASS THE BUCK BACK TO ME!!!!!!!!!!!!!!



R. FISHER



In a message dated 8/15/2012 10:13:28 A.M. Pacific Daylight Time, [email protected] writes:

Robert: You have contacted Furniture Crate, not Lane Furniture. If you would like Lanes contact information, please visit their website at www.lanefurniture.com.



Thank you,



Kirsten

Customer Service Agent



US-Mattress.com



t. 1.800.455.1052 x 2273

f. 1.810.229.2388

e. [email protected]









From: (Personal Information Removed)
Sent: Wednesday, August 15, 2012 1:09 PM
To: [email protected]
Subject: Re: FurnitureCrate Customer Service Inquiry



NO, I PURCHASED IT VIA LANE FURNITURE INDUSTRIES IN MISSIPPI ONLINE. I DON'T REMEMBER WHAT RETAILER DELIVERED IT. I HAVE BROCURES OF LANE FURNITURE INDUSTRIES THAT CAME WITH THE RECLINER.



R. FISHER



In a message dated 8/15/2012 9:28:59 A.M. Pacific Daylight Time, [email protected] writes:

Hi Robert, I am still unable to locate your order in our system with the information that you have provided. Did you purchase this recliner online at Furniture Crate? If so, do you have the Furniture Crate order number?



Thank you,



Kirsten

Customer Service Agent



US-Mattress.com



t. 1.800.455.1052 x 2273

f. 1.810.229.2388

e. [email protected]









From: (Personal Information Removed)
Sent: Tuesday, August 14, 2012 9:37 PM
To: [email protected]
Subject: Fwd: FurnitureCrate Customer Service Inquiry



This is Robert Edward Fisher. As you requested, I provided you with the additional information regarding my broken recliner



However, it has been over six weeks, and you have not responded.



Please repair my broken recliner, or provide me with a replacement immediately!



cc: California Department of Consumer Affairs.



Robert Edward Fisher, MSW

7717 Church Avenue#192

Highland, CA 92346-4363

phone: 1-909-864-6243




--------------------------------------------------------------------------------

From: (Personal Information Removed)
To: [email protected]
Sent: 7/31/2012 12:16:04 P.M. Pacific Daylight Time
Subj: Re: FurnitureCrate Customer Service Inquiry



My name is Robert Edward Fisher. My visa card # is 4217661479291080.

***Your order# is240332 Line item is 05.

My order # is 019486195-1. My style# is 00002571. My cover# is168930. My color# is 30.

In addition to the Recliner warranty, I purchased a hardware warranty.



The recliner was delivered on 9/11 2011.



I live at 7717 Church Ave#192 Highland, CA 92346-4363.



My phone # is 909-864-6243.

My fax # is 909-864-4521.

cc: Calif Dept of Consumer Affairs.





by: Robert Edward Fisher



In a message dated 7/30/2012 2:36:41 P.M. Pacific Daylight Time, [email protected] writes:



Hi Robert, Thank you for your email inquiry regarding your order. I was unable to locate your order in our system using your name, email address and phone number. Can you please provide me with additional information such as an order number or customer ID so that I might be able to further assist you.



Thank you,



Kirsten

Customer Service Agent



US-Mattress.com



t. 1.800.455.1052 x 2273

f. 1.810.229.2388

e. [email protected]



We value your comments and experience with our company, so if you have a spare moment, please rate our customer service team at http://www.resellerratings.com/store/Mattress_USA . Be sure to reference my name.






--------------------------------------------------------------------------------



Message for: Furniture Crate Customer Service

Name: Robert Fisher
Email: (Personal Information Removed)
Phone: (Personal Information Removed)
Message: Re:019486195: 2nd notice.

I Need repairs on the back of chair and foot rest.

1.)The back is broken and goes all the way down to the floor.

2.) the foot rest is broken and does not lift up.

I have a hardware warranty on chair delivered on 9/7/2011.