BidRack
Complaint 147089 Details

i ordered stuff from bid rack never recieved it there emails asked me to be patient well been over a year. think i have been very patient. theres a total of 6 items waiting on prices and dates are 4/26/11 5.04, 4/20/11 5.08, 4/28/11 5.04, 6/6/11 7.64, 6/6/11 7.03, 5/25/11 7.02 each i kept trying last few months to email them again but bounces back to me and this is last email i got from them (is there away i can get my money back) i just found out about your site from someone off fb)... Subject: [#299662] items waiting on
To: [email protected]
Date: Wednesday, August 31, 2011, 2:01 PM


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kimi,

A customer support staff member has replied to your support request, #299662 with the following response:

Greetings Bidrack Customer!

We are deeply sorry for what happened and for the inconvenience this has caused you. May we request for the auction ID? We will go ahead and look into this for you, however we do request for your kind patience as we try to determine what caused this problem as well as our best options on how to resolve it.

Rest assured we are working round the clock to have this problem resolved right away. Once we do get any updates, we shall go ahead and inform you.

Thank you for your understanding.

Sincerely,
Bidrack Customer Services

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