Your Timeshare Genie
Complaint 14618 Details

  • Date Occurred: 04/10/2013
  • Reported Damages: $1,000.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Marketing company offered to sell my timeshare. I entered into a contract for 12 months with all sorts of promises made (literature to be produced, personal access to company sales site, marketing materials, free holiday within 4 months if not sold etc..). Non of this has ever been honoured. The only thing I have is a half hearted attempt at a sales brochure that frankly my 10 year old could have pulled together - it was simply a cut and paste of the main resort centers borchures in the region that my timeshare is located - absolutely nothing on there about my property whatsoever. They also keep telling me that their sales website (where my property will be listed) is being maintained and thats why I havent been given my personal access user name and password. If as a seller I cannot see the site how the hell is any prospective buyer intended to see it!!

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Comments

  • Deano
  • Deano SBID #d416fb2589
  • Posted 10/10/2013
  • I am having exactly the same problem from your timshare genie, they are now failing to reply to my e-mails, and whenever I call them they tell me they will get back to me, and never call. last e-mail i sent I asked them to refund my cash....guess what....no response, I am looking into aproaching the Fedral Trade commission and the florida real estate commision. I e-mailed YTG again today and If they don't respond this time I'll file a complaint with both agencies. Have you had any reponse from YTG since posting this?
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  • Deano
  • Deano SBID #83295b0324
  • Posted 10/20/2013
  • I write this in conclusion to my previous post until I can get Admin to delete it.

    After doing some digging I finally managed to get through to one of the managers at Your Time Share Genie LLC, and he couldn't have been more helpful. Mr Knight assured me that everything was in order with my timeshare marketing and he apologised profusely for the hassle I’ve had trying to find out what was going on. The Guy even sent me a Vacation voucher for the family and me to go away for a short break as an apology. He went on to tell me that they had been suffering from a few problems with their website and that everything was now in order. I hope your problems sorted lordb, ask for Mr Knight when next you call them.
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Business Profile Summary

  • Your Timeshare Genie logo

Company Statistics

  • Complaint Against Your Timeshare Genie
  • Complaints Filed: 7
  • Reported Damages: $9,925.00
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