Simpsons Sears
Complaint 144330 Details

I purchased a vacuum cleaner the end of Dec 2011.After a few vacuums it was very dusty inside.I took it back to the store and they felt it was a faulty bag.The bag was replaced only to happen again after .I went back again and the same service was provided.On third time back they sent it away to be serviced.The vacuum was cleaned and a new filter put in with a service and repair charge to me .I refused to pay and was informed I could not have my vacuum back.I spent the next two months with the call center.Hours on hold with a different person every time ,having to repeat the same story to each one.I was offered a $20,later $50 and finally $75.The technician said there was nothing wrong with the vacuum.I finally paid the repair bill brought the vacuum home only to have the same thing happen again.The bag actuaaly had a hole in it like it had blown up.I phoned the store and the manager told me that I had to go through the call center again as he needed authorization from them to give me a refund or exchange.Back to the call center, on hold ,being disconnected,dealing again with different people.Being told there would be no refunds or exchanges through them.Back I went to the store ,the manager telling me he could not help me,but would talk to call center.He left me a message confirming there would be no refund or exchange .Now I'm left with a vacuum cleaner I can't use that I paid cash for and used less than a dozen times.Is this good customer service????
Lavina Ross
(Personal Info Removed)