Simpsons Sears
Complaint 144330 Details

  • Date Occurred: 08/08/2014
  • Reported Damages: $176.94
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The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I purchased a vacuum cleaner the end of Dec 2011.After a few vacuums it was very dusty inside.I took it back to the store and they felt it was a faulty bag.The bag was replaced only to happen again after .I went back again and the same service was provided.On third time back they sent it away to be serviced.The vacuum was cleaned and a new filter put in with a service and repair charge to me .I refused to pay and was informed I could not have my vacuum back.I spent the next two months with the call center.Hours on hold with a different person every time ,having to repeat the same story to each one.I was offered a $20,later $50 and finally $75.The technician said there was nothing wrong with the vacuum.I finally paid the repair bill brought the vacuum home only to have the same thing happen again.The bag actuaaly had a hole in it like it had blown up.I phoned the store and the manager told me that I had to go through the call center again as he needed authorization from them to give me a refund or exchange.Back to the call center, on hold ,being disconnected,dealing again with different people.Being told there would be no refunds or exchanges through them.Back I went to the store ,the manager telling me he could not help me,but would talk to call center.He left me a message confirming there would be no refund or exchange .Now I'm left with a vacuum cleaner I can't use that I paid cash for and used less than a dozen times.Is this good customer service????
Lavina Ross
(Personal Info Removed)

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Business Profile Summary

  • Simpsons Sears logo

Company Statistics

  • Complaint Against Simpsons Sears
  • Complaints Filed: 1
  • Reported Damages: $176.94
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