Capital Advance, LLC
Complaint 143813 Details

On June 6, 2012 this company that I have never heard of took $30 out of my account I have contacted them on 4 different occasion since that day I have been told I will receive a refund with 3 to 5 business days. on 8/1/2012 I called and ask to speak with a supervisor and a lady name Gwen Davis who stated she was a supervisor gets on the phone and tells me I will have my refund on 8/7/2012. Today is the 7th and I call to find out why I did not get my refund, first of all the phone rings and you are on hold after 2 minutes on hold the phone beeps and disconnects your call it took me four tries to get an answer when I did I ask to speak with Gwen and was told she was unavailable and Jason Perez who stated he was a manager came on the phone stating the same line 3 to 5 business days. Mind you that if you have not noticed that all have a accent so it is definitely not in Las Vegas, when I became persistant and ask for an email for a director or someone higher than him he told me that he could not give out that information....I am now contacting my bank and filing a dispute and closing my account.