Big Red Barn
Complaint 14091 Details

ON August 17/2011 I have ordered two books from http://www.vendio.com, as follows: Prebles' Artforms 10th Edition AUTHORS: Patrick L Frank, Patrick Frank, Sarah Preble, Duane Preble ISBN 0205797539, and Writing Analytically, 6th Edition,David Rosenwasser - Muhlenberg College,Jill Stephen - Muhlenberg College ISBN-10: 0495910082. I have paid over $23 shipping because I wanted to have it expedited. The books showed to be at an affordable price, and the information given was appealing. There were two pictures of the book, but the seller assured the buyer that only the book cover differs, and that the ISBN 10 is the correct one (the ISBN number was shown below the picture, so I proceeded with purchasing the books). Saturday was the day when I received the first manual, "Writing analytically" - the wrong edition, number 5. I got in touch with the customer service and I was asked to send the book back, via "standard media mail," and that I will be reimbursed with shipping fees too only if they agree that they sent me the wrong edition. I had no choice, and I trusted that I will receive my money back. Today was the day when I received the second book, and, to my surprise, the same mistake happened once again! Even though I ordered the tenth edition of "Prebles' Artforms," I received the ninth edition. I have sent an inquiry right away; however, there is no answer yet, and I don't believe there will ever be an answer. This company falsely advertises books at affordable prices, but they send older editions, editions that can be found on other websites for few dollars only.