Aluma Wallet
Complaint 14078 Details

  • Date Occurred: 08/22/2013
  • Reported Damages: $113.44

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I called and got the worst automated ordering system there is. I ordered one wallet and was told a second one was free. They never asked for a shipping address nor a billing address. They sent 10 to my mother under her address and never sent my order for one + one free to my address but charged my C/C $100.87. They took the address from my parents phone becaused I used their phone. ( MY MOTHER'S NAME IS NOT ON THE PHONE BILL!!!!!!!) SO WHERE DID THEY GET HER NAME? I called and was told they would refund my entire order. I have names and ID numbers from the calls, which took 3 hours. I was also given a fax number to send them the return shipping bill. I only received the purchase price refund, never the s/h nor return s/h. I called back and was told once again I would receive the shipping but no one could tell me about the return s/h. I got a supervisor and she told me i would not get my full shipping but instead $33.94 out of 45.92( yea $46 for shipping). I then asked for corporate and her suppervisor and she gave me
(973)227-8777. I CALLED IT. I waited on hold for 12 min but someone picked up and after being hung up by on this woman THERESA I called back again and got her again( WHAT ARE THE CHANCES?). After arguing with her for another half hour I actually got her to refund everything. When I see the refunds on my CC bill I will let you all know. And if I get the check for 12.57 for return S/H I will let you know. It may take about three hours or more and 2 supervisors later but you can get them to refund it. Threaten to call your CC company for a dispute and mention the class action suite against them and that you will be part of it.

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Business Profile Summary

  • Aluma Wallet logo

Company Statistics

  • Complaint Against Aluma Wallet
  • Complaints Filed: 17
  • Reported Damages: $799.74
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