Bank of America Privacy Source
Complaint 139828 Details

Received a out of state check that was for 3850.00 that was not drawn off of BofA & asked if I could cash the check the teller said yes no problem & needed to get approval because it was a large amount. All this happened in Mesa, AZ at the Southern & Alma School branch. Manager there takes one look at the check & approves it, what happened next is why I think it is the branch manager's fault. 2 days later my account is negative & no one could tell me why, so I call to talk to some one over the phone & online. Come to find out that the check had come back as a fake check, so when I found this out I thought why didn't the Manager catch that it was fake in the first place, also it's the BofA policy with out of sate checks that are not from them need to be put on hold to verify the check with the bank it's drawn from.
This is what I found out from talking to an account specialist over the phone, so then the manager from that branch did not do her job right & the me the Customer has to pay the price!!!