Complaint 139716 Details

  • Date Occurred: 07/23/2014
  • Reported Damages: $3,000.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

My Lenovo W510 has completely locked me out of using it, without even so much as the ability to boot an operating system, due a judgement error in the product design. Specifically, when the backup battery (also called the CMOS battery) dies or is temporarily disconnected, all of the system boot-up settings are erased; with the exception of the boot-up menu passwords. This exception is unusual, not present in other manufacturer's machines, and Lenovo has specifically installed what they call a "security chip" to enable this exception. The end result is that my laptop displays an error about having lost its Date & Time settings when I try to boot it. This error halts the boot process and causes the machine to redirect me to log into the boot-up menu. But I cannot log into that menu because I do not know the boot-up menu passwords. I have used that laptop for about two years without knowing that password and it worked great. As soon as that backup battery died, I lost the ability to use my laptop in any capacity.

Upon contacting Lenovo technical support, I was told I had to purchase a $950.00 main board to replace the existing main board. This is excessive: the main board is essentially the entire laptop computer, minus the LCD screen, the DVD drive, and the hard disk drive. The main board is the entire circuitry stored inside the laptop's chassis. I asked the technical support agent if there is a factory password or a default password to enter to boot-up menu, and he responded by repeating that I had to buy the $950.00 main board. I asked to speak to a manager, but I was refused. I asked to speak to a supervisor, and I was also refused.

I had spent $3,000.00 on my laptop and to replace it with an equivalent laptop would cost me just as much.

Do You Have a Complaint?

Submit a Complaint


There are no comments posted. Be the first to comment on this complaint

Do You Have a Complaint?

Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!

Submit a Complaint Now

Business Profile Summary

  • Lenovo logo

Company Statistics

  • Complaint Against Lenovo
  • Complaints Filed: 5
  • Reported Damages: $3,608.00
Visit Complete Company Profile

What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.