Emaan Travels
Complaint 139207 Details

i found this agency through kenya airways, i was looking for a flight to johannesburg for 4people and when i found the flight travelling on the dates tht i wanted on the price in which i could afford at the time i thought to grab it before it was too late, then i called them up, i got an agent called sean, he told me that the ticket was £2200 for me and my 3kids, which i payed immediately on the telephone to him. i was meant to travel on the 22nd,but on the 20th sean called saying the tickets havent been confirmed by the airline, then on the 21st sean forwaded me to jason who claiming that due to the fact that they had booked me on bussiness class i had to add £995, but i refused because i never said they should book me onto bussiness class, then i called the airline which was virgin atlantic to varify the tickets and try to find out what was going on from their side, thats when they told me the tickets where on hold and they havent been purchased yet and they where economy tickets. then i called sean back and confronted him abouyt what i have been told by the airline, thats when the scam started denying what jason had said, and due to the season i am travelling in the tickets are very high and wnated me to to pay an extra £399 for me to be able to still travel on the 22nd

i told him that if i gave him that money will he send me my etickets, thats when we agreed on that, and he said "i will show you my hospitality at the airpot". then i made that payment of the £399 then called him and confiremd the payment, that when he told me it was already closing time and he would send my tickets the following morning, when morning came i still had to chase after him before he could send them, he finally sent them when i was already at the airpot, but got my childs name incorrectly, which required me to make a payment of £30 to correct that in order for us to travel, but when i tried to pay that the airline people told me that the agency is the one which had to pay this money not me, but emaan agency refused to pay this, my flight was at 8.30pm at 7pm that when another one called bilal said they where in talks with vrgin atlantic ti sort out this problem, by this time i knew they were stalling so i coud miss this flight and which i did. Now they telling me my ticket was a specila and i cant get any refund for it.

i am still in shock but i am determined to get all my money back even if it takes years and i am determied to make sure they lose their licence and their so called agency. To you all you have suffered in this agency's hand lets all bend together and take these people down and get our money back. i am taking this to the highest of authorities. Never take this kinda nonsense lying down.