Empire Carpets
Complaint 137123 Details

The salesman (Keith Walker) representing Empire Carpets misinformed us about the type of carpet that was eventually laid. (Whether this was deliberate or out of ignornance I do not know.) After many calls and email mails and a letter offering legal action the saleman responed within 5 minutes. I begged him to come to the house and see what kind of carpet he had sold us. He lives about 10 miles from here. He offered to come here on a Wed. night during which we are busy. His excuse was that he worked 14 house a day and could not come at other times. I have called, and called, and sent emails and they will not respond to this present date of July 20th 2012.
Empire's email address will not work. I have called many times and am always put on hold. Within 2 minutes all of these "holds" there was an automatic click off, every time. I phone the order department and spoke to "Amber." (They answered here because they thought it was a new order coming in.) Amber took my complaint and contacted a person who knew about my case, which is customer number #1-DJR4AN. My contract number with Empire is #043FAAB506. Amber told me to call this person number and they would help. Of course it was a voice machine. I left a message and still no answer. On the internet Empire is listed as a "Scam" many times. All I want is the right carpet put down or my money back. The $1,700.00 had been finaniced through GE in El Paso, Texas. My pnone number is (Personal Information Removed). Please deliver me from these crooked organizations that are helping to destory America!