North Point Ford
Complaint 134219 Details

My name is Dominique, my fiancée and I visited North Point Ford Saturday 7-06-2012. We were interested in a 2009 Dodge Charger. When we arrived we spoke with a sales person Ronnie Sanders... We let Ronnie know what kind of car we were interested in and he drove it around the front for me to test drive. Instantly I knew this was the car for me and my family. I fell in love with it from the beginning. Ronnie basically sold us a dream... He let us know that we would need $2000 down but we would be able to get 1700 for our 2002 Dodge Neon and we would need a remaining $300 for the down payment. He then asked us when would be able to put the money down and we told him Friday 7-13-2012. He told us he would contact us Monday 7-9-2012. We were so excited when we left all we could do is dream about our new car. So Monday came and we did not hear from Ronnie at all... We let that morning pass and tried to call that evening. We could not reach him on his cell or at work.. Tuesday 7-10-2012 came and after calling all morning I finally got him on his work number. I SPECIFICALLY stated "hi Ronnie remember me my name is Dominique and we spoke Saturday about the 09 Dodge," he said yes I remember you... He kept going on stating he got tired up Monday and he apologized. He stated a man named Rodrick will be contacting us around 12 or 1 p.m. and to gather all of our financial information so we can meet 7-11-12... Roderick contacted my fiancée and said that we could meet at 1:30 pm 7-11-12.... I had to take off work and meet Roderick because my fiancée was unable to... So when I arrived on the lot and met Roderick words could not explain my excitement.... So I sat down with Roderick and gave him all of my information. He made a copy of all my information and then asked for my keys to look at my neon... This is where it goes downhill... He asked me have I had a chance to pick my vehicle... I told him yes and that I have already driven the 09 charger and that's the car that we want... He then asked me the stone colored one? I said yes. He then said "O the 09 Charger was sold Monday 7-9-2012 and that I would only be able to get $1500 for my vehicle.. My heart was crushed... I became livid but I stayed calm with Roderick... He apologized to me that I was not notified and that Ronnie just stated he needed help.... He was in the dark about all of this and was unaware that that was the car I wanted.... He began to explain that they cannot hold cars without any money down... I understood that but Ronnie told us that next Friday would be ok.... I would not be upset If Ronnie would had simply picked up the phone and told us the car was sold Monday.. Instead of ignoring us we had to contact him Tuesday and tell him who we were and what car we were interested in.... He knew all along that the car was sold. I see why he ignored all of our calls Monday. That really hurt us deep... I do not know if anyone has ever had something they were really depending on and the plan did not fall through… Ronnie was very unprofessional the way he handled the situation. He gave us a lot of false information making it seem as if this car was ours. This situation caused us plenty of humiliation and embarrassment after telling everyone about our "NEW CAR".... I AM STILL IN DISBELIEF... The company was not concerned about their customer only money… I will never do business with them again or refer anyone to them. I have never been so disappointed in my life. I expected honesty from the beginning but all we got is false hope..