M.O.R.E. Inc.
Complaint 131494 Details

I sent M.O.R.E. Inc. $749.00 around the 21st of May 2012, with the promise that they would send me a package of investment opportunities to look over for 30 days. During that 30-day period I had the option of becoming an investor with them, authorizing MORE Inc to take $27.00 per month from my bank account for advertizing & marketing of my portion of their "cell phone revolution", or requesting a full refund. I received the package, looked it over, and decided that it was not for me. I called MORE Inc and requested my refund a full week before the 30-day deadline. I was told it would be taken care of as soon as they received back the information package and all its contents. I mailed everything back with a delivery confirmation from the USPS. The delivery was confirmed on 23 June 2012. I then called my sales representative at MORE Inc, a Mr. Billy Frary, on 25 June 2012, to inquire about my refund. I had to leave a message and asked that he return my call. He did not. I called again on 29 June and again had to leave a message. I again requested he return my call as to the status of my refund. Again, he did not call back! Today I received word from my bank that MORE Inc withdrew $27.00 even though I had decided NOT to pursue involvement in their investment scheme. I called customer service at MORE Inc today and was told that the refund would take as much as 30 days to "process", and that the refund was being taken care of. My complaint is: I called them to cancel and return my funds BEFORE the 30-day period was up, but they withdrew $27.00 from my bank account anyway, WITHOUT my authorization, and AFTER I had been told that my refund would be taken care of. When I called the MORE's customer service I was talked over, laughed at and hung up on. And, I never received a reason why they would take out the $27.00 when I had CANCELLED the service and requested my refund well within the 30-day "look-it-over" period. They are DISHONEST, and the supposed "cell phone revolution" is a SCAM! Please help me if you can. Thank you so very much!