Digi Express
Complaint 131283 Details

  • Date Occurred: 05/19/2014
  • Reported Damages: $41.75

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

From May 19th I have been online surching for a website that can repair I-pods. Came across "Digi Express" saw they had a number (1.800.440.4693) so I called to explain my I-pod problem and got a representative that informed me what to do, the personal information they need from me, how to ship, and the charges incurred. Total charge was $31.75 to repair and return shipping. Representative insurred that the company would keep me posted and updated to all activities. Two weeks and three days had passed I got no phone call nor any email updates so I called; a representative named Sherrie answered my called placed me on-hold and to my surprise, her answer to me was that the I-pod was not repaired that it was located somewhere in the back of the shop and that in order to quickly repair my I-pod it just needed a new battery and that would be another charge of $10.00 and that I would definitely get an e-mail to the update for shipping.! A week later I got an e-mail to let me know that the product was repaired and shipped. To my surprise 6/18/2012 I received my I-pod through the mail and once I opened the package the I-pod was not repaired. So I called and was very fortunate to get the same representative on the phone "Sherrie" who was familiar with the case in question and I told her about how dissapointing it was to not being contacted by Digi Express, not letting me know that in order to repair the I-pod it needed a new battery, not being contacted that the I-pod could not be repaired and that they have to charge me $41.75 the full amout even though I did not get any type of professional service from this company. My case #AB-131631 was charged to my credit account and due to the lack of communication from their part and the eagerness of wanting to charge monies I strongly believe the full amount should be ACCREDITED to my account.!

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Business Profile Summary

  • Digi Express logo

Company Statistics

  • Complaint Against Digi Express
  • Complaints Filed: 2
  • Reported Damages: $83.50
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