My Ticket
Complaint 130132 Details

  • Date Occurred: 06/15/2014
  • Reported Damages: $5,915.66

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

On June 15, 2012 my mother's credit card was charged nearly $6,000 for the purchase of two (2) Justin Bieber concert tickets at The Palace of Auburn Hills on November 21, 2012.

To summarize, on the evening of June 15, 2012, my sister called at (877) 686-5366 to purchase two (2) tickets to the above mentioned concert ( is affiliated with both and My sister is thirty-nine (39) years old and not the cardholder for the credit card that she used to make this purchase. These facts were made known to the customer service agent, Katie, before continuing with the transaction. What may or may not have been clear to the customer service agent is that my sister has Down Syndrome and has no legal capacity to conduct monetary/financial transactions in excess of $10.00. I have no doubt that a mental deficiency and diminished maturity were entirely apparent to the customer service agent.

After being informed that my sister was not the cardholder, but rather, the 39 year old daughter of the cardholder, the customer service agent proceeded to walk my sister through the process of sharing the appropriate credit card information (CC#, Exp. Date, Security Code, billing address, etc.). In doing so, the customer service agent knowingly conspired to commit credit card fraud against my mother in the amount of $5,915.66.

On June 16, Heather, a representative of Prestige Entertainment (the third-party seller of the tickets) called the phone number on record to ask for my sister's email address. My mother answered the telephone and told Prestige Entertainment that she was unaware of any such purchase on her credit card, did not authorize any such purchase on her credit card and did not want the tickets to be processed. Nevertheless, the e-tickets arrived at my mother's and sister's shared address on June 20, 2012.

My mother and I have attempted to discuss this matter with Prestige Entertainment and's customer service department to no avail. Customer Service Manager Joe T. referred me to the legal department's email at [email protected], but refused to provide me any additional contact information. In fact, his behavior over the phone was entirely unprofessional and extremely confrontational, and it became clear that he did not understand the circumstances that are at issue here.

As of today, June 26, 2012, I have not received a response from the legal department and have submitted another email requesting a personalized confirmation of receipt and review of my complaint.

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Business Profile Summary

  • My Ticket logo

Company Statistics

  • Complaint Against My Ticket
  • Complaints Filed: 58
  • Reported Damages: $41,434.23
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