Digi Express
Complaint 127197 Details

  • Date Occurred: 05/30/2014
  • Reported Damages: $41.75

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Since 5/30/2012 i was online checking for a I-pod repair service; I googled and came across: Digi-Express saw their phone #1-800-440-4693 called explained my I-pod problem and a representative informed me what to do and ship the product. Was charged $31.75 for a repair and it included shipping and handling return. I provided my cell number and an e-mail address 2 weeks went by and I had to call for an update on the I-pod and spoke with a representative named Sherrie, put me on hold to my surprise her answer was the I-pod was not repaired was placed in an area where nobody even noticed that it needed repairs. At all this, they failed to make any contact via cell phone or e-mail. Later Sherrie very polite made me aware that the i-pod only needed a new battery for repair and that was another charge of $10.00. She reassured that it will be repaired and that I would get an e-mail as to when it would be shipped.!
A few days later 6/15/2012 I received an e-mail that product was repaired and shipped. Now 6/18/2012 I received the product again to my surprise the I-pod was not repaired. So I called the company and again got the same representative Sherrie who was aware of my repair case #AB-131631 to tell me that Unfortunately I can not be acredited for the amount of $41.75 since I charged it to my charge Visa account. So my claim was at no point even though they had my cell number, my e-mail account why I didn't get at least any type of contact that the I-pod could not be fixed so her answer was she understands me being upset but the charge still stands. So I have no repaired I-pod nor do I have a new battery.

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Business Profile Summary

  • Digi Express logo

Company Statistics

  • Complaint Against Digi Express
  • Complaints Filed: 2
  • Reported Damages: $83.50
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