WJC Enterprises
Complaint 127178 Details

  • Date Occurred: 12/02/2013
  • Reported Damages: $1,200.00

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International boundaries

We took are 46" Samsung LCD TV in to WJC Enterprise located on RT3 in Locust Grove, VA 22508. Phone number for the main office in Orange, VA is 540-672-2807. The TV was left the first weekend in December 2011. We were told that we would receive a phone call with an estimate and time frame to fix it. The television picture started to malfunction after a lightning storm. No call came so we went in to check on the TV in January 2012. The TV had been repaired and we paid approximately $200.00 and took it home. After hooking it up we found the picture to be worse than before and we took it back. The tech informed us that he knew exactly what we were describing and would order the part and contact us. Again, no phone call, we went in and spoke with Wallace, owner. He informed us that he would order the part and fix for another 100.00 or we could have another TV for $200.00 if he couldn't fix it. The next time we inquired we were told the part was coming from China, then Japan, Singapore, Hong Kong. Each time we were promised a phone call and never received one. We contacted them each time and each time the part was on it's way. Next we were told the wrong part came in and they had to reorder. After coming in 2-3 times a month, in April of 2012, the tech (a different one) informed us that the part was at the main office in Orange, VA and he would have it fixed by Tuesday...didn't happen. We were told again part in Orange and it will be fixed by Friday. No phone call back and two weeks later an associate Bonnie called Wallace to inquire about the status. Part is in Orange. She said next week..didn't happen and no phone call. Two weeks later we went back in and were told one more week. Bonnie was the only one to return our calls and then they stopped. The next time we inquired on the status, Wallace stated the parts are slow to get here but did mention that it was in Orange as were previously told. We went back in May only to find our TV still sitting in the same place. New person again. She called Wallace and he told her he couldn't find the part and suggested we call him about getting a new TV. We did, however, each time his mail box was full. At this time I started making all contact regarding the repairs. At 12:24 on June 4, 2012, I called and spoke with Joshua. Wallace was not avilable but he will relay a message. Joshua stated that he could tell I was not happy. I told him I was calling regarding the status of my TV that had been there since December 2011 and I was getting the run around. He stated "They were notorious for that. He doesn't work on TV's and has no problem with his customers." At 1:16 that afternoon I received a call from Bonnie relaying a message from Wallace. The message was that the part is in and will be fixed on Wednesday, June 6th and she is to call me. Bonnie stated "If the guy shows up on Wed." and "If the part does what it is suppose to do" June 6th came and went without a phone call. June 7th Bonnie called a left a VM apologizing for not calling. Wallace said the part was in and the TV would be fixed today. She would call back. No call. At 2:13 on June 8th, I called Bonnie and she stated she would call the tech and call me back. When she did call back she stated that "No one is answering at the Locust Grove office and that the TV was to be top priority today." That day I called Wallace directly at 540-424-2119 and left a message for him to return my call by 5pm that day. No call...June 11th I called back however, his VM box was full. I called Bonnie and she said the tech no longer works for them and they only have one tech. He is on service calls that day but he will be in the office tomorrow and our TV would be top priority and she would is to call me in the morning. At that time I informed Bonnie that I had called Wallace on Friday and did not receive a return call and today his VM box is full. If my TV is not fixed by the end of the week we will be taking legal action. She said she understood and would let Wallace know. At 3:28, Wallace called and he has the part that fits our TV. It will be fixed tomorrow or he will personally give me a TV comparable to mine free of charge. One June 13th, I stopped by the Locust Grove office and the girl didn't know anything. I called Wallace and left a message. I called Bonnie and I was told something about a tech got there to fix the TV and didn't have the part. Bonnie said Wallace told her if not fixed by Friday, he was going to give me a free TV comparable to mine. June 15th, I have not heard from anyone and I am calling Bonnie. She is calling Wallace that he is at his house fixing the TV. She is to call me back. Wallace called at 4:15 and stated I could get a new TV or a loaner until ours was fixed. He offered to bring it to my house or we could pick it up at his house. We agreed to take a new TV comparable to ours and we will go to the Orange office on Monday. This information was given to Bonnie and it was agreed upon. Monday, June 18th we proceeded to the Orange office of WJC Enterprises to pick up our new TV comparable to ours. Approximately 2:50pm we arrived and meet Bonnie. The TV was in a box which we opened. This TV is a Emerson 42" LCD. This is not comparable to ours. After seven months of hassles we accepted the TV and Bonnie told us if we had any problems to call her and she would have Wallace get another one. She admitted that it wasn't comparable to ours. We brought the TV home and hooked it up. Immediately there was a black oval spot on the right hand side of the center. As the TV warmed up blue boxes appeared at the top of the screen and started streaming down the picture. At 5:36 i called and spoke to Bonnie. I explained the issue and informed her that I had been as understanding and as patient as possible but I was at the end. I told her I hated the fact that she was in the middle. I explained that I had good faith in WJC when I brought my TV into be repaired in December of 2011, and I had good faith when Wallace agreed to give us a TV comparable to ours. As of this point he had two choices, (1) Fix my TV and have it ready tomorrow (2) Give me a TV of equal or better value as mine. If he failed to do this, I would be forced to go to the county magistrate's office and we would take it from there. she is to contact Wallace and call me tomorrow. The Monetary Damages are as follows....$199.00 in repairs thus far and $1,200.00 to replace the TV.

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Comments

  • Elza
  • Elza SBID #d2e1a79d35
  • Posted 09/28/2014
  • Ms. Deborah

    At the outset, please accept my sincere apologies for the inconvenience caused to you because our distributor failure to carried the part for your Samsung TV. I am sure you understand that this was beyond our control. TV was diagnosed with a power board issue which was replaced by my Tech Elza Salle. We were unaware that the power storm damaged two boards on you TV that is very unusual. Distributor didn't have the part in stock we do not put used part on TVs. We refused to order part from ebay. We only order from encompass or whomever the manufacture select as a vendor. WJC have replaced the TVs for Ms Debroah with a brand new TV. As I stated to Ms. Debroah we are the best in Orange and surrounding county. If anybody have complaint please call me directly Wallace Cima 540-424-2119. We are the only TV shop that don't required a deposit. Most of my competitors charge $400.00 for replacing a power board. WJC we are the best in town.....problem call Wallace 540-4242119.
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Business Profile Summary

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Company Statistics

  • Complaint Against WJC Enterprises
  • Complaints Filed: 1
  • Reported Damages: $1,200.00
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