Magic Jack
Complaint 127037 Details

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You are now chatting with 'Leonard'


Your Issue ID for this chat is LTK554077747069X


Leonard: Hello, how may I help you?


Timothy Shafts: Hello, I need for our phone number to be released so we can get our old carrier back. we canceled magic jack the same day we attempted to hook up and we returned item back to Fl.


Leonard: Do you mean you want to port our the phone number back to your carrier?


Timothy Shafts: we need port released so that time warner can reconnect our number with them, i was told to contact you so that you can release it


Leonard: -Please contact your desired phone service provider and ask them to send us a request for the number transfer of your phone number to their end.

-Provide them the Account Number: 23947524 and your PIN which is your magicJack account password.


Timothy Shafts: they told me you have to release it, what is the acct number all was returned to your fl office


Leonard: I have provided the account number above.


Timothy Shafts: we couldn't hook it up so it was sent right back.


Timothy Shafts: listen due to my health I need a phone for emergencies if we do not have a phone and i go into coma due to my illness there will be issues. Please help


Leonard: Just give them the account number and the account password, they will know what to do.


Timothy Shafts: what is the account password


Leonard: I will send it to your email addres, (Personal Info Removed).


Timothy Shafts: maybe I'm dumb, but time warner stated that you need to release it that there is nothing we can do on my end


Leonard: If you just give them the account number and the account password, they will know.


Timothy Shafts: but there telling me you have to release it, why is it you make it hard for people and i have to go back and forth with you and time warner to get a phone back up and on line here, I guess attorney general will have to get involved. I am tired of going back and forth and borrowing phones and computers to use.


Leonard: One moment please...


Leonard: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.


Timothy Shafts: ok


Please wait while I transfer the chat to the best suited site operator.


You are now chatting with 'Janice'


Your Issue ID for this chat is LTK554077747069X


Janice: Hello. My name is Janice. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.


Janice:


Timothy Shafts: hi Janice. ok


Janice: Thank you for waiting.


Janice: I understand that the phone number should be released from our end. However, there should be a request from your new carrier sent to us before that will be done.


Timothy Shafts: they said they need you to release the port


Timothy Shafts: when will someone know what they are doing.


Janice: In order to transfer a number on your magicJack to a new provider, eligible requests should be initiated by your new service provider, who will coordinate the transfer.


Timothy Shafts: they tried but said you need to release


Janice: I know what I am doing, Timothy.


Janice: Your new carrier should send a request to us to release the phone number.


Janice: As I have checked it here, no request has been sent.


Timothy Shafts: they were adimant that you need to release it first


Janice: The phone number was successfully transferred to magicJack so in order to transfer it back to them, they have to send a request to us first.


Timothy Shafts: It should never have been completed we canceled the next day due to it not being able to be hooked up, and equipment sent back, How does that happen, that is robbing a customer


Janice: Did you chat us here to cancel the port request?


Timothy Shafts: i had spoken to who ever had answered the phone when I called to return equipment and they said that it was simple because nothing was hooked up or billed and it would be canceled.


Timothy Shafts: was not directed to anyone to cancel, just was told it would all be taken care of


Janice: A form has to be filled out to cancel the porting the request.


Timothy Shafts: why is there no one in tech support to physically and how does one get a form to fill out to cancel the porting , so basically you love to give everyone a run around to disconnect a service that should never have happened.


Timothy Shafts: physically talk to. I mean, I am getting tired of getting the run around here. time warner and i are going around about it at this moment,


Timothy Shafts: why can't it be canceled anymore.


Timothy Shafts: but the phone is connected to magic jack cant call in or out


Janice: It can't be canceled for the phone number has already been transferred to magicJack.


Timothy Shafts: i dont want maagic jack


Timothy Shafts: i have no dial tone no nothing,what is the issue on cancelling your service. why is it you don't want to cancel service


Janice: I understand.


Janice: Then please have your new carrier sent a request to transfer the phone number back to them. They will ask you some information regarding your account with magicJack.


Timothy Shafts: i have given it


Janice: Alright, thank you.


Janice: You will just be notified by them once your phone number is transferred.


Timothy Shafts: now time warner is saying that that the earliest will be june 25th, why can't you release it now


Janice: We cannot release the phone number for there is no request sent to us yet.


Timothy Shafts: because you won't release it for x amount of days i have to go without a phone, and emergency calls can't even go out, due to you. they sent out a request, what is the earliest you can release it


Timothy Shafts: they stated they put in the work order, so go and release it


Timothy Shafts: i am on the phone with them, at least with them i have a voice to talk to


Janice: Please let your new carrier wait for a response after sending a request.


Timothy Shafts: how long is the response going to take


Timothy Shafts: they sent request


Timothy Shafts: i need a phone in the house because i don't want to die if i can't get help


Janice: Unfortunately, I cannot give a time frame since only our Porting department will check on it.


Timothy Shafts: My life is simple and right now this whole mess has made it very complicated


Timothy Shafts: so when does it check


Janice: They will check on it as soon as they receive it.


Timothy Shafts: how long does it take them to receive it once it was sent, seeing as it was done in the last 30 mins. since we have been talking


Janice: As I have said, we cannot give a time frame since only our Porting department will check on it.


Timothy Shafts: well i get an answer from time warner and why not you


Janice: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you.


Janice:


Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat


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You are not currently in a chat session.


I tried to send this note, but they shut me right down, they don’t want to help





i have been on i have been chating, why are you blowing me off, i am trying to get answers





I am trying to reconnect with magic jack, lets see what happens now, when i called the only number provided, they could not help and everyone you speak with





Please wait for a site operator to respond.


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.


You are not currently in a chat session.


You are not currently in a chat session.


You are not currently in a chat session.


You are not currently in a chat session.


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.


You are not currently in a chat session.


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.


You are now chatting with 'Joan'


Your Issue ID for this chat is LTK554077752656X


Timothy Shafts: finally


Joan: Hello, how may I help you?


Timothy Shafts: all i want to know is how and who i can speak to in corpate to get problems resolved


Joan: Please wait while I check that for you


Timothy Shafts: thank you i think


Joan: One moment please...


Joan: you mean you want to transfer mj number to other carrier right?


Timothy Shafts: that and the corpate contacts please


Joan: Your new carrier should request a customer service record for your account and we will send them your account information. You must provide your new carrier with your account password, which is the same password you use to access your magicJack.


Timothy Shafts: that is done,


Timothy Shafts: now the corpate contact number please


Joan: what do you mean?


Timothy Shafts: i want someone to contact in corpate headquaters, are you stupid, that you do not understand english language or read it.


Joan: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.


Joan: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.


Timothy Shafts: unfortunetly you are not helping and i want to have corpate headquaters contact infromation I will also need it so i can forward it to the attorney general with all the copies of the chats I've had with you and others pertaining to this matter,


Joan: we only do chat support Timothy and we dont have a phone number


Timothy Shafts: i am not worried about our internet, i am just ticked about the phone and you putting the phone on magic jack when we called and said we did not want it.


Timothy Shafts: do your job right to start and we would never have ended up in this state.


Timothy Shafts: why is it you can not give me the corpate number contacts that I am requesting, what is so hard about that, is this a sham like most other countries do to true americans


Timothy Shafts: i am calling you out on this and want results


Joan: i just told you that we dont have a phone number Timothy


Joan: we only do chat support assistance here in our end


Timothy Shafts: well you do cause i cant call out on phone or get calls in cause it says magic jack service


Timothy Shafts: you better give me one, i am recording all these conversations and you are going to department of Fraud I am tired of it


Joan: just to clarify, what is the exact issue on your end?


Timothy Shafts: everyone who is legit has a corpate number and address


Timothy Shafts: just relese my phone so timewarner can reconnect thats all i want


Joan: what do you mean?


Timothy Shafts: learn english, calling fraud and news i am tired of the bull and run around you are giving me


Timothy Shafts: i have a witness to all this now, you have really fustrated me to the end





Joan: Please do extend your patience timothy


Joan: please calm down


Timothy Shafts: i have for the past 3 hours trying to get our phone relased on your end and you and your farse won't do it


Timothy Shafts: not calm, persuing the issue for us good old americans


Joan: i understand your concerns Timothy however we dont have a phone number to be called


Joan: Okay


Joan: I believe that I have already provided you all the information needed and that we are keep on repeating the same process. I would like to ask permission to end this conversation with you. Thank you.


Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat


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