Shunxin Firm Co LTD
Complaint 126050 Details

Ordered 4 pair of Asics runnig shoes. Like the others complaining I was charged for them immediately. Then told they were out of stock and would need to be ordered from the factory. Then told there were delays. Then told they didn't send them because I'd told them in March that I'd be out of town on vacation. Then after I told them I was back and asked (repeatedly) about my orders shipment date was ignored for a month. Then told they'd checked with "shipping" and had delayed shipping my order because I'd told them I was out of town. But when I wrote back and said I'd told them a month earlier I was back and to ship them now, was told they couldn't everyone was so busy getting ready for their holiday but they would be sent soon after they returned after International Labor Day (MAY 1). Then I was ignored for two more weeks. Then (finally) I was told they were sent. But when I asked for the shipping company and the tracking number that request was ignored for two weeks. Then told (within a time period that was virtually impossible for it to have happened that their shipment had been returned as no one was there to sign for it and asked "what happened"? Then when I asked again for the tracking number and proof of shipment told "You never trusted us do you want a refund"? Fortunately by this point I suspected a scam and contacted my bank and sent them a copy of the exchange of emails and my bank gave me a credit back on my credit card account.

This company (all correspondence except the charge to my credit card being from the email address asicsrunningshoesoutlet Shoes <[email protected]>) is now still sending me repeated reply emails asking: Why have they not heard back from me? But their replies have to my emails to them attached so clearly they are getting them?

I suspect this message traffic is to try to convince their bank (and they my bank) to believe that the transaction is still an ongoing open one and that it will be followed by an attempt to reverse my banks credit to my account. They have been doing all this despite my making them clearly aware that I am an attorney, know my rights and am reporting them to the consumer protection division of the Attorney General's office of my State. If they are willing to scam me heaven help the ordinary consumer!

The only thing that is surprising is their efforts to keep up the charade of phoney email excuses for such a relatively small amount of money? I suspect this is some individual who has figured out that he can "work" the banks who may well refuse to honor a claim for fraud if the consumer doesn't report it immediately. If you order online and immediately get a charge on your credit card from this firm, contact your credit card company immediately and put a STOP on the transaction and send them a copy of the complaints on this website and that you did not authorize the charge before shipment. If you do it before the next billing period on your credit card I think virtually every banks credit card agreement with the card holder provides they must honor your request and stop the charge pending a response by this company showing you owe the charges (which if they haven't shipped the goods they should not be able to ). Even if you don't figure this out until later, ask your bank to do this before you accept this companies offer of a refund as I don't believe you will ever receive that refund from this company but if your credit experience with your bank is good (i.e. they care about keeping you as their card holder) they may still honor your request for a credit.

Better yet never deal with this company. But the website I used to place my order never mentioned them by name. This name was only discovered through the credit card charge on my bank statement. So how do you know?