Capital Advance, LLC
Complaint 124538 Details

I was checking my account this morning and noticed a $30 deduction in the form of an ACH check and being recently unemployed and short on cash I immediately investigated. I did not know of this company so I dialed the phone number on the check and waited a few minutes before speaking to someone. I explained the situation to the CSR and she explained to me it was a processing fee(was written on check also)I explained to her that I know nothing of her company nor did I authorize hers nor any other company to deduct any funds from my account and explained my situation and told her I wanted my money back. She offered me a $100 gas voucher and also said that I was already approved for a loan. I continued to explain to her that I was recently unemployed, low on cash and no UI currently, with no way to pay them back. Again she offered me the voucher and then said that my loan would not expire and that when I wanted the loan money just call in and speak with an CSR. After this I just said, "look I'm unemployed, I did not ask your company for a loan, you are putting me in dire straits and a voucher does me no good because I have no vehicle and all I want is my money back"! After that she said she would speak with her supervisor and placed me on hold for a few minutes. When she returned she said that she has put in a request form to return my money and then put me on hold for several more minutes. After the second time I suppose I was speaking with her Supervisor, it was really hard to understand either of them as they spoke with an Indian accent; I was then given a sort of confirmation number; it remains to be seen how long my refund will take or if it truly will be returned. I will let you know.
12June2012