The Digital Hunter
Complaint 12249 Details

  • Date Occurred: 07/13/2013
  • Reported Damages: $4,495.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I originally ordered a Sony AX2000 listed for $2199 without any indication that it was a 'body only' deal the link is still there with no indication of body only http://www.thedigitalhunter.com/products.asp?dept_id=&product_id=2919 ). When they called to verify credit card details they tried to switch me to a camera that they claimed was much better, was valued at $4000 and was on special offer for $2,100 I looked at their website which still has it listed at that price: http://www.thedigitalhunter.com/products.asp?dept_id=10037&product_id=2788 . I took the bait and they switched. Problem was the camera is MSRP with Sony at $1999 and at $1500 with other online sellers. I called back to inquire why theirs was so much more expensive than everyone else they told me that other models online are an older model and that this was Sony's new version. So I contacted Sony directly. Sony replied that I should 'Beware' and that this company is not a recognized authorized seller. I called and asked for my money to be returned and they said they would do it but with a 35% cancellation policy. Cutting a long, very poor customer service story short I ended up upgrading to the NX5U which had a promised delivery date of Aug 10th and tracking number supplied 3 days prior (this by the way was on July 17th), I waited until 3 days before and attempted to get a tracking number. "We'll send it to you shortly." I called with 2 days remaining same response, same result. With 1 day remaining same thing happened, no tracking number. I told them of my concern and they offered me a 100% refund to return to my bank account within 72 hours. It is now 1 week late and no refund has arrived. I called again today and they said that the refund was processed only today and that it has been expedited to be returned to my account but may take up to 30 days. I have no reason to believe their response as they have not yet delivered on one promise.
As this isn't a site about poor customer service I will not go into details of how rude they were, but here are the people I have dealt with.
Josh was the manager who promised to return my money and dealt with the upgrades.
Adam was the original seller who is their Sony expert with 30 years of dealing with Sony products. He was the one who mislead me initially to believe that the upgraded camera was $4000 when it's MSRP was $1999.
Tim was the person responsible for the emails promising tracking numbers that never arrived.

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Comments

  • JoeM
  • JoeM SBID #N/A
  • Posted 08/30/2013
  • It's now August 30th and they still haven't returned the money. I contacted my bank who have now provisionally credited my account and they are now going after them. Digital Hunter say it will take 30 days to refund. Visa gives a maximum of 15 days to allow a company to return money. My advice, get DH to agree in an email to return 100% refund. Then wait 15 days (during which time don't expect a refund) and then contact your bank. If enough people request charge backs Visa may discontinue allowing DH to trade. Don't be bullied by DH. Thats about the only thingbthey are good at... as well as lying, deceiving and terrible service.
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  • Justgotscammed
  • Justgotscammed SBID #N/A
  • Posted 08/30/2013
  • Well I finally got someone to talk to me today. I was calm and said are you customer service. Here is my order # please tell me what is going on with this order. He said well, it looks like we were suppose to cancel the order and we sent it through when we were not suppose to. I was like yes you did. He was like well we had already shipped it and had to be a request and have them bring it back to us. (now they might have shipped it hoping I would just take it) but I have sent them numerous emails to the tracking email. Not sure if they got them but I let them know I had already contacted the fraud department of my bank. I was like I told you to cancel the order and you did not. I was like that is pretty much doing an unauthorized transaction. He was like it is suppose to be back here thursday and after that we can refund your money. Should be in your bank by Monday. One you know I never got the camera because 1. you probably never shipped it 2. if you did you cancelled it before it was to get to me! He was like do you want to still order the camera. I was like no. I said maybe if you would have not placed the order after I had told you NO and were very rude to me I would have maybe thought about it. But I am too upset now. I was like I just want my money back in my bank. I will not give up. I am keep in contact with my bank
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Business Profile Summary

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Company Statistics

  • Complaint Against The Digital Hunter
  • Complaints Filed: 28
  • Reported Damages: $100,052.25
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