CleverBridge, Inc.
Complaint 122378 Details
- Date Occurred: 06/05/2014
- Reported Damages: $29.95
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Authorized $1 charge on credit card. Thought it was afilliated with my bank since their offer was made when I logged out of the bank's website. A few days later my cc had a $29.95 charge in addition to the $1. I do not recall the original offer stating there would be a monthly charge, but when I looked under their terms and conditions on their website, I saw that they would charge this every 30 days. I tried calling a few times to talk to them but was put on hold for up to 5 mins each time before I hung up, never getting to talk to anyone and just running up the minutes on my phone. I did email them via their website telling them I don't want their service and would like the charges to stop as well as the current one to be refunded. Website says 48 hours for a reply. My next course of action is to file a complaint with the bank. I see on different sites that they have several complaints against them.
- angiebee SBID #a026f9b05a
- Posted 06/06/2014
Comments
- cleverbridge SBID #4b76087a08
- Posted 06/11/2014
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Dear Customer,
Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies.
Since we do not want to deliver personal information regarding your order on a public forum, we kindly ask that you contact us directly. We stand by our customer service and would like to provide you with a refund for this purchase. Please contact us directly regarding this issue. We have provided a link to our contact information, which includes a phone number and email address below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support
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Company Statistics
- Complaint Against CleverBridge, Inc.
- Complaints Filed: 301
- Reported Damages: $152,485.76
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.