WiMacTel Payphone Call Calgary AB
Complaint 120266 Details
- Date Occurred: 05/31/2014
- Reported Damages: $72.14
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I tried to make a phone call that I was told would be charged $12, and it did not even go through. I attempted again to dial the number but did not go through and I pressed 0 to cancel, as instructed. Then I check my statement online and got charged TWICE for $36.07 USD. I demand my money back because that is false advertisement. I only swiped my card ONCE and was never told of that amount of money. I did not even get a single ring. This is absurd and I wish to have my money refunded to my card immediately. This occured at the Pacific Central Station in Vancouver, B.C. from my debit card.
- Veronica SBID #83c17483a3
- Posted 05/31/2014
Comments
- WiMacTelCustomerService SBID #ac18b682b5
- Posted 08/08/2014
-
WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns.
-
- thumb up
- 0
- thumb down
- 0
- flag
- Wills SBID #cbbbf1315b
- Posted 07/09/2013
- WiMacTel offers a rate quote as the LAST option on collect calls. Since that is something completely foreign to people (have you ever asked for a quote for a phone call?) people don't even usually wait for that option. WiMacTel tries to cover themselves by claiming to offer rate quotes, but they know most people won't even know what a rate quote is and won't wait to hear ALL the possible options!! Their fees are exorbitant and they are not upfront with customers. I also found the customer service person to be very arrogant and dismissive.
-
- thumb up
- 0
- thumb down
- 0
- flag
Similar User Submitted Complaints ▼
WiMacTel, Inc. Complaint 356610 for $17.48
-
Anonymous
- Posted on 01/06/2017
Do You Have a Complaint?
Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!
Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against WiMacTel, Inc.
- Complaints Filed: 246
- Reported Damages: $1,061,014.09
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.