Shaboom Media
Complaint 113928 Details

Got an unsolicited text message for "BRAIN COOL" which billed itself as $9.99/month for 3msg/wk.

"Welcome to Brain Cool! For HELP call 18888906150 $9.99/mo for 3msg/wk. Reply HELP for help Reply STOP to cancel Msg&Data Rates May Aply."

I replied with the word 'STOP' as directed by the message, because I didn't want to hear anything from these people again, and I certainly didn't want to pay $9.99 a month for the privilege of them spamming me.

A few weeks later my Sprint Bill had an extra $9.99 attached to it. I got a chat going with a rep online, and asked him (as kindly as I could manage) to turn those alerts off in the future, and take the charge off my bill.

Ben L.: Thank you for contacting Sprint. Please hold a moment while I access your account.
You: k
Ben L.: Thank you
Ben L.: While I access your account information, can you elaborate your concern about the charges what are the extra charges ?
You: I received an unsolicited text message from 944-08 about something called "Brain Cool!". My only action was to respond with the word STOP, as instructed by the text message, and now I have a $9.99 charge from them on my phone bill.
Ben L.: Thank you for providing additional details. Please give me a moment while I research that for you.
You: thank you
Ben L.: You're welcome
Ben L.: Thank you for waiting . I can see that there is an Alerts charges $9.99 on your bill
Ben L.: These are Mobile Alerts.
Ben L.: Text and multimedia messaging content by third party providers.
Types of Mobile Alerts:
Standard SMS text messages.
SMS text messages with a Wireless Access Protocol (WAP) page link.
Data plan or Pay-As-You-Go data rates apply when clicking the link.
Multimedia messaging alerts.
Ben L.: And these kind of Alerts are activated by confirming form your phone and pressing numbers for confirmation.
You: That's nice. I don't want them. I never confirmed it, unless my sending them the word "STOP" was considered confirmation
You: at any rate, I am hoping you can get those alerts turned off, and taken off my bill
Ben L.: Please don't worry.
Ben L.: I will block it for you so that the charges will not incur in future.
You: Thank you.
You: Will that also effect my current bill?
Ben L.: Please allow me a few moments to block it.
Ben L.: I am sorry for the delay
You: that is okay
Ben L.: Thank you
Ben L.: Thank you for waiting. I have blocked and also applied the credit $9.99 on your account.
You: thank you very much.
Ben L.: 80.17 is your current balance.
Ben L.: Did I fully address all the reasons for your chat today?
You: I'll pay it right away! Thanks again, you helped out perfectly.